Map Matters

RunSignUp’s RaceJoy recently held a webinar to share information about map matters in relation to RaceJoy’s race day mobile app. Below is a summation of what was covered or you can view the recording here:

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Topics covered include:

  • Why Your Course Matters
  • Map Adjustments
  • Cell Conditions Verification
  • Extra Value:
    • Custom Map Markers
    • Custom Cheer Points

Why Your Course Matters

Your course map is the foundation from which RaceJoy applies a great deal of its technology. RaceJoy uses the path, which is your course map, and then measures participants’ proximity to milestones on that path to issue progress alerts.

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Features like Live Phone Tracking and GPS-Based Progress Alerts are highly dependent on the accuracy of your course map. You want to make sure you have an accurate course map loaded, or participants will appear that they are off course. Furthermore, the GPS progress alerts, which are typically sent out at every mile, include information like location, elapsed time, pace and estimated finish time. If the course map is inaccurate, this information will be wrong, leading to frustrated participants and spectators on race day. The goal with RaceJoy is to have a synchronized experience between what’s happening on the course and in the app.

The most important points on the course are the START and FINISH locations. The locations loaded in your course map should be at the exact actual locations at the race site. If these change, make sure they get adjusted in your map in RaceJoy. You can always call or send an email to support@racejoy.com on race day, if you aren’t able to access a computer.

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To improve the accuracy of your map, you may need to adjust the Start and Finish, and move mile markers in RaceJoy.

Map Adjustments

It is very easy to make course changes at any time all the way through race day. All you need to do is go to your race dashboard and click the Adjust Course Map button. From there, it’s a user-friendly tool to customize and correct the path and any markers by dragging and dropping necessary points. Learn more by watching this video about the Map Building Tool.

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We suggest having your lead vehicles use RaceJoy so you can track them. This will allow you to quickly address any issues with participants going off-course.

Checking Your Cell Conditions

You can use the Try RaceJoy feature to test the cell conditions on your course. This feature allows you to track yourself or someone else and provides freestyle GPS tracking. Races can use Try RaceJoy to drive the course and determine any trouble spots.

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If you have known weak cell areas on the course, we can apply a Poor Cell Zone graphic overlay on the map in RaceJoy to manage expectations. RaceJoy is designed to pick up the connection once the participant enters a functioning cell area.

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Getting the Most Out of Your Map

Customize Your Map

You can customize your map with various markers on the course like water stops, entertainment zones, medic tents, and sponsor locations. This can be done through your RaceJoy dashboard. You can add a label for the marker, a custom description and an icon to appear for that marker. See the webinar video for a quick how to.

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Custom Cheer Points

A new feature with RaceJoy is custom Cheer Points. This allows you to add gamification to your event and is a creative way to engage with participants during the race by delivering cheer messages to participants when they reach certain geographic positions on the course. Examples include sending supportive messages at known tough spots on the course, a congratulations finisher cheer or a sponsor jingle as they pass a local sponsor. You can issue RaceJoy’s pre-loaded cheers, load in your own audio file or type in a message that is then played in audio format.

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See the Map Matters video on how you can add custom Cheer Points to your course.

If you’d like more information about RaceJoy, please email info@racejoy.com or visit our website at www.racejoy.com.

 

RunSignUp Webinar 301: RaceDay Photos

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Next up in our Endurance Event Education Webinar Series: RaceDay Photos with RunSignUp founder Bob Bickel.

Date: Wednesday, September 28th
Time: 2:00pm EST (11:00am PST)

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The new, free RaceDay Photo Platform makes photos affordable for races of all sizes. Topics of the Webinar will include:

  • Upload any number of photos, from any number of locations
  • Learn how Google Vision automatically tags runner bibs
  • Learn how to match finish line photos with RaceDay Results
  • Learn how Race Logos and Sponsor Logos can be watermarked onto all of your photos.

This webinar is a part of our series of Endurance Event Education Webinars. If you cannot attend, we’ll send out a few highlights and keep you informed of upcoming opportunities to increase your knowledge.

For recordings of previous webinars and more upcoming topics, view the full webinar calendar: http://resources.runsignup.com/webinar-calendar/

Endurance Event Education Webinar Series: Building a Better Website

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We kicked off our new Endurance Event Education Webinar Series yesterday with RunSignUp 101: Building a Better Website. If you missed it, you can check out a recording of the webinar at this link:

https://attendee.gotowebinar.com/recording/8224863021398069249

Look for more webinars on everything from the basics of using the RunSignUp system to utilizing advanced features. One of the challenges of offering fast-moving, incrementally improving technology is making sure that customers are educated on how to make the best use of it; if you have some ideas about the types of topics you are interested in, we’d love to know: https://www.surveymonkey.com/r/2VWY3TV

Introducing: Endurance Event Education Webinar Series

 

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We have always believed that educated Race Directors are better Race Directors – that’s why we maintain a comprehensive set of How-To’s, host an annual Race Director/Timer Symposium, share customer stories, and document thousands of system updates on our blog.

We’re now ready to move into a new phase of education: an Endurance Event Education Webinar Series. This series will include both RunSignUp 101 Webinars for newer users, and more in-depth sessions on highly intricate processes like Series Scoring or Corrals.

First up!

RunSignUp 101: Building a Better Race Website
Led by Sales Lead Bryan Jenkinsbuttons-15

Your website is the face of your race, and the source of information for your your runners. RunSignUp Sales Lead Bryan Jenkins will take you through customizations to make your race stand out, and options to improve usability and reduce customer support.

Key topics include:

  • Building your brand
  • Engaging your social audience
  • Custom sections to highlight what makes your race unique
  • Website layout for easy navigation