AI Driven Proactive Support

As we grow, we look for ways to serve our customers better and become more efficient. One of the best ways to do this is be proactive - spotting potential problems before they happen. We implemented a new race review process over the past several months based on taking our best practices and implementing them... Continue Reading →

New Support Website Released

In addition to releasing a new company website, we launched a whole new Help Portal. Many thanks to Meredith, part of our crack UX team for coming up with a fresh look for the company website. I love the mobile look and feel especially! We will be working on a bunch more content and some... Continue Reading →

RunSignUp Customer Support

"Help on a holiday.  I am impressed." We have a simple goal at RunSignUp - have the running community use our web services. Our strategy for this is pretty broad, with one of the keys being self-serve for runners, triathletes, race directors, timers, running clubs and running stores. We try to make our web service... Continue Reading →

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