Internal Custom Questions for Clubs

We have added the capability to do internal questions to Running Clubs (it first came out for Races and Volunteers).

This is useful for two use cases:

  1. If a question is being asked to club members, but you no longer want to ask the question. By setting it to “Internal”, members will not have to see it, but you will not lose the data already collected.
  2. Questions that your club may collect at meetings or anywhere outside of membership signup and renewal that you want to keep track of in a central database.

This is setup in each custom question:

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Case Study: Erie Runners Club, Big White Trailer, and RunSignUp

We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users.  This Case Study focuses on a commitment to Race Day technology. 

View the PDF Version of the Case Study

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Erie Runners Club, RunSignUp, and Race DayPicture3

The Erie Runners Club invested in equipment and technology to make race day registration and check-in easier and more efficient.

About the Erie Runners Club and Big White Trailer

ERC was founded in 1976 to serve the running/racing needs of Northwestern PA, Western NY, and Northeastern OH offering their nearly 800 members at least one race each month. Club member Jim Lang is also the owner of the timing company Big White Trailer, timing and/or directing several of the club events, including the ERC St. Patrick’s Day Distance Festival.

Committing to Technology

Initially, the St Patrick’s Day Race only offered registration via paper; online registration was introduced as a compliment to the event. Since then, the Erie Runners Club has fully committed to technology to enhance the race experience. They purchased laptops, receipt printers, and barcode scanners to use as kiosks and operate the race day Check-In App.Picture4

Registration Kiosk

When someone forgot to print paper applications to take to packet pickup, Jim grabbed a laptop and set up a registration kiosk. After a quick test proved easy, they did all registrations at Packet Pickup via kiosk.

In total, they had 11 mailed-in paper applications, and ~50 Race Day paper entries.

A More Efficient Check-In Process

Picture1With their full suite of race day technology, ERC was able to offer a smooth race day. To
expedite the process:

  • They emailed all registrants with their barcode and a suggestion to print – about 1/3 of participants did bring their printed barcodes.
  • All runners got a printed receipt with their shirt information from the check-in desk; they were then moved to a separate shirt line to speed things up.

The club’s full commitment to technology allowed them to create a truly seamless check-in process. The settings they used for their Check-In App are below:


“Believe it – every problem I had with Saturday’s race was from a paper app on race day. NOTHING went wrong with check-in, receipt printing, or giveaways.” 

– Jim Lang, Big White Trailer

If you have a success story about your race, store or club, big or small,  email us
…we’d love to explore a Case Study on your topic!

Nearby Race List for Clubs Websites

We have added a “Nearby Races” page to Club Websites. This makes it easy for club members to find and post local races, and can become a draw for local runners to your Club Website. Here is an example of what it look like. Note the new page on the bottom of the Menu:

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By default, the race list will include all races listed on RunSignUp within a 50 mile radius. You can customize how this looks with various settings:

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Show Nearby Races – This allows you to show this page on your Club Website or not.

Radius of Zipcode – This will show all races that use RunSignUp uses for registration, or a race has listed on RunSignUp (see below on how anyone can list and races). By defauly we include races within a 50 mile radius of your Club’s zipcode.

Months Before and After – By default we include 1 month back and 12 months forward. This allows people to look up races that completed recently, but let’s them get to the near term upcoming races quickly.

Include & Exclude Specific Races – You can include or exclude specific races on your race list. You need to enter the RaceID for each. The RaceID is what will show on certain pages in the URL. For example fi you start to sign up for a race on RunSignUP, the URL will look like  In this case, enter “21” as the raceID as a race to include or exclude from your list.

Option to Add Races – You can give anyone an easy way to add races by turning this on.

The other red circle on the Nearby Races page on your Club Website on the first image above is the button anyone can use to post races. The button allows anyone to list a race with minimal information and a link to that race’s website or registration page, or complete more information and create a full RunSignUp Website and optionally Registration. Here is the simple form:

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Bluegrass Runners Case Study

We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users.  This Bluegrass Runners Case Study focuses on automated club management tools and membership discounts. 

View the PDF Version of the Bluegrass Runners Case Study

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Bluegrass Runners and RunSignUp

The Bluegrass Runners moved to RunSignUp to make club management and renewals easier and more automated, and benefited from the visibility that Membership Discount and Suggestion gave to the club.


Picture4About Bluegrass Runners

The Bluegrass Runners, Kentucky’s original running club, is a Lexington, KY based running club that was founded in 1972 to promote fitness, fellowship, and fun for runners of all ages and abilities. As a club, they also organize the 2,500 participant Thoroughbred Classic on Thanksgiving morning.Picture3

Automated Member Management

Picture2Prior to RunSignUp, the Bluegrass Runners managed their club memberships via Google doc, with manual Paypal payments. That process was highly manual – for their 12-month membership, they needed to regularly determine whose memberships were expiring, send an email through Mail Chip, and manually add or remove people based on their payment status.

The RunSignUp membership management has helped with renewals – alerts are a really easy way to renew memberships, and increases the percentage who renew on time.

Thoroughbred Classic and Bluegrass Runners Membership

The Thanksgiving Day Thoroughbred Classic draws ~2,500 runners. This year, they were able to turn on the automatic Club Membership discount. With this turned on:

  • Club Members are automatically detected by RunSignUp, and are given a $5 discount on race registration.
  • Non-Club Members automatically receive a suggestion to join the Bluegrass Runners to gain access to the discount.

“We gave a $5 discount to all club members, even if you joined during registration, and we were shocked by how many people did join. In November (Race month), we had 61 new members – that’s more than double the previous month. For years, our membership has hovered around 175-180, and we are now at 256.” – Matt Reno, Bluegrass Runners PresidentPicture1

Simple Donations

The Thoroughbred Classic raises money for seven charities. In 2015, they were able to donate more to their charities than any previous year. Included in that was the $2,124 donated through RunSignUp with a simple donation mechanism in the registration process. One additional benefit of collecting donations in Registration? The Thoroughbred Classic is able to get a sense of what charities are of particular interest to their running community based on the donations received for each option.

What’s Next?

As the Bluegrass Runners learn more of the RunSignUp system, they are excited to start using the Email Marketing that is now integrated in the Club System. Additionally, they want to take another look at the functionality of the free Club Websites to reduce duplicating work by updating information on both their WordPress site and the RunSignUp site.

“Our experience with RunSignUp this year has been really positive. It’s really helped us to modernize and streamline.” – Matt Reno

If you have a success story about your race, store or club, big or small,  email us
…we’d love to explore a Case Study on your topic!

Registrant and Member Only- Custom Sections

We have added the ability to create custom sections that can only be seen by current registrants or existing club members. This is a great feature that will allow you to post information, event and club details that can only be accessed after a registration or club membership is completed.

This feature can be turned on in step 5 of the Race Wizard. After creating the custom section, check the box under “Participants Only.” This will hide the content for non-participants and club members.


Non-participants will still be able to see the menu page and/or custom section title, but they won’t be able to see any of the content unless they are registered and are logged into RunSignUp. Here is an example of what “non-participants/members” will see:


Once the participant registers for the race and is logged into RunSignUp, they will be able to see the private “registrant only” information.