Time-based Refund Policy

We have added the capability to set a time based Refund Policy. For example give a full refund 120 out from the race, but only a 10% refund the month before a race. This is set under Refund Policy (and can also be set for Race-to-Race Transfers). It is very flexible with any number of... Continue Reading →

Request a Refund Easier to Find

For races that have refunds enabled, we have now made it simpler for participants to find and self-serve themselves. On all RunSignUp Race Websites, we have the refund policy as a top level page (you can change this in the layout tool). If refunds are enabled, there is a nice big button to click. This... Continue Reading →

Bulk Refunds

We have added a new capability to do bulk refunds for races. This useful to do things like give partial refunds to everyone in a cancelled race, or if there was a problem with the shirts or the 5K course, etc. Obviously, you will need to make sure you have enough money in your refund reserve... Continue Reading →

Full Refund and Bib Exchange Option

RunSignUp charges a $1 fee to process refunds. Some races want to pay this fee so the participant receives a full refund. We have added an option to do this on the Refund Setup page: This also applies under the right conditions for bib exchanges as well - where the race can pick up the... Continue Reading →

Refund “Issued” Information Added

Since we review all refunds before issuing them, there can be a delay from the time a participant or a race director initiates a refund until it is actually processed. We have added information to the individual registration information at the bottom of the page: As well as the Refund Report: Note that due to... Continue Reading →

Refund Policy Page on Race Websites

We have automatically added a new Menu item and page to race websites that make clear the refund policy for each race. this helps reduce confusion over refund policies. We do this based on the settings you have for refunds. For example, if you have refunds turned on with certain parameters, they are inserted into... Continue Reading →

Updated Refund Email

It was not clear before when a refund was being issued what it might be for, or if the runner was still in the race. We have updated the Refund page for Race Directors so you can send your own message to the participant when you issue a refund quickly and easily: We include a... Continue Reading →

Refunds for Group Size

Race Directors can now make refunds to group members who joined a team before the group size discount was met. This is a powerful extension to our Group Pricing, so group members are not waiting on each other to sign up for the race. For example, Groups can have a $5 discount per team member... Continue Reading →

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