Referral Names in Participant Profiles

We have added a way for referrers to view the names of their referrals through their RunSignUp profile. Registrants/Referrers can view this information by going to their PROFILE and selecting the MY REFERRALS tab: From there, the referrer will be able to see a list of their referred registrations. We show the first name, last... Continue Reading →

New Calculation on Participant Changes

In the past when a participant moved from one event to another, and also changed their Add-Ons, we treated everything as a single transaction. This could result in someone moving to a more expensive event, but returning an add-on item and not owing anything. We have now changed that to keep the Add-Ons separate from... Continue Reading →

Conditional Refunds

We have released a new participant management feature that will allow participants to receive a refund when someone else takes their place. This is particularly useful for sell out races with a waitlist. A good example is a race may be sold out, but there are 1,000 people on the waitlist eager to get in.... Continue Reading →

Time-based Refund Policy

We have added the capability to set a time based Refund Policy. For example give a full refund 120 out from the race, but only a 10% refund the month before a race. This is set under Refund Policy (and can also be set for Race-to-Race Transfers). It is very flexible with any number of... Continue Reading →

Request a Refund Easier to Find

For races that have refunds enabled, we have now made it simpler for participants to find and self-serve themselves. On all RunSignUp Race Websites, we have the refund policy as a top level page (you can change this in the layout tool). If refunds are enabled, there is a nice big button to click. This... Continue Reading →

Bulk Refunds

We have added a new capability to do bulk refunds for races. This useful to do things like give partial refunds to everyone in a cancelled race, or if there was a problem with the shirts or the 5K course, etc.¬†Obviously, you will need to make sure you have enough money in your refund reserve... Continue Reading →

Full Refund and Bib Exchange Option

RunSignUp charges a $1 fee to process refunds. Some races want to pay this fee so the participant receives a full refund. We have added an option to do this on the Refund Setup page: This also applies under the right conditions for bib exchanges as well - where the race can pick up the... Continue Reading →

Refund “Issued” Information Added

Since we review all refunds before issuing them, there can be a delay from the time a participant or a race director initiates a refund until it is actually processed. We have added information to the individual registration information at the bottom of the page: As well as the Refund Report: Note that due to... Continue Reading →

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