RunSignUp CRM – Your Participant Hub

RunSignUp is the hub of information about your participants since your race can use us for your entire race lifecycle - Promotion - Registration - Fundraising - Race Day. We now give you better visibility to your participants across all of their races with you across history with our new CRM View: This view is... Continue Reading →

2017 RunSignUp Symposium Presentation Videos

We've been busy editing and collating the videos from this year's RunSignUp Symposium...and while the collection is not yet complete, we wanted to share the ones that are ready! You can find links for all completed presentation videos here: Links for individual presentations are below. Customer/Industry Presentations Supercharging your Sponsor Program, with Peter Abraham Driving... Continue Reading →

Undeliverable Addresses

We have added a mechanism for Race Directors to mark addresses as "Undeliverable". This is convenient for races who want to do physical mailers and want to save postage costs. You can do this by Editing a User (reach this from View participants -> Edit User): In the View Participants, you will need to turn... Continue Reading →

Negative Split Productions Case Study

We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users.  This Case Study focuses on RunSignUp Race Websites, the Referral Program, and the RaceDay CheckIn Mobile App.  Download PDF Version of the Case Study About Negative Split Productions and RunSignUp... Continue Reading →

Event Transfers After Registration Closed

By default, when a person to person transfer is completed, RunSignUp will put the new registrant on the same team as the original registrant. This was causing an issue for transfers that were initiated after the team joining-end date had passed, even if the participant management cut-off date was in the future. We have updated... Continue Reading →

Participant Management Usage Statistics

Data is now recorded for the following participant management changes: Waiver Signed USAT Waiver Signed Refund Request Event Transfer Participant to Participant Refund Transfer Participant to Participant Gift Transfer Race Transfer Deferral Giveaway Update Addon Change Custom Question Change Corral Change Transfer Edit Races can find this report here: Partners can find the report here... Continue Reading →

New RaceJoy Race Day Monitoring System

We are very excited to share that our first version of RaceJoy’s Race Day Monitoring system is now available for race organizers who offer RaceJoy’s live tracking! Organizers can track runners/cyclists and the race operations team live from a web console and have immediate access to information to help them manage race operations and respond... Continue Reading →

Choose Your Own “Giveaway” Name

We've had feedback that some races do not like the term "Giveaway". You now have an option for setting the name so it appears on the Menu as well as the Page. The setting is under Participant Management:   Participants will see this in their Participant Management page:

New Event Transfer Option

You can now control if you allow participants to transfer into an event even after registration is closed. This is another option on the Participants -> Participant Management -> Event Transfers page:  

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