Edit Multi-Use Reserved Entries

We have added a way to edit multiple-use reserved entries! If you go to the Multiple-Use Reserved Entries tab, you will now see an EDIT button next to each link:  This will allow you to update the original settings for the reserved entry, including:  Number of uses Specific Event pricing Reservation dates and settings Notes... Continue Reading →

New Calculation on Participant Changes

In the past when a participant moved from one event to another, and also changed their Add-Ons, we treated everything as a single transaction. This could result in someone moving to a more expensive event, but returning an add-on item and not owing anything. We have now changed that to keep the Add-Ons separate from... Continue Reading →

Conditional Refunds

We have released a new participant management feature that will allow participants to receive a refund when someone else takes their place. This is particularly useful for sell out races with a waitlist. A good example is a race may be sold out, but there are 1,000 people on the waitlist eager to get in.... Continue Reading →

RunSignUp CRM – Your Participant Hub

RunSignUp is the hub of information about your participants since your race can use us for your entire race lifecycle - Promotion - Registration - Fundraising - Race Day. We now give you better visibility to your participants across all of their races with you across history with our new CRM View: This view is... Continue Reading →

2017 RunSignUp Symposium Presentation Videos

We've been busy editing and collating the videos from this year's RunSignUp Symposium...and while the collection is not yet complete, we wanted to share the ones that are ready! You can find links for all completed presentation videos here: http://resources.runsignup.com/2017symposiumpresentations/ Links for individual presentations are below. Customer/Industry Presentations Supercharging your Sponsor Program, with Peter Abraham Driving... Continue Reading →

Undeliverable Addresses

We have added a mechanism for Race Directors to mark addresses as "Undeliverable". This is convenient for races who want to do physical mailers and want to save postage costs. You can do this by Editing a User (reach this from View participants -> Edit User): In the View Participants, you will need to turn... Continue Reading →

Negative Split Productions Case Study

We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users.  This Case Study focuses on RunSignUp Race Websites, the Referral Program, and the RaceDay CheckIn Mobile App.  Download PDF Version of the Case Study About Negative Split Productions and RunSignUp... Continue Reading →

Event Transfers After Registration Closed

By default, when a person to person transfer is completed, RunSignUp will put the new registrant on the same team as the original registrant. This was causing an issue for transfers that were initiated after the team joining-end date had passed, even if the participant management cut-off date was in the future. We have updated... Continue Reading →

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