RunSignUp Quick Hits…Features Even Advanced Users May Missed

Over the next few days, we’ll be sharing a host of resources from our 3rd annual RunSignUp Symposium. First up: some blog links to features you may have missed. Even our most advanced users often have a hard time keeping up with all our updates (2,000+ in 2015); RunSignUp Sales Lead Bryan Jenkins picked a few to highlight:

email-imageSearch Box Bib/Email
Need to find a participant quickly? Instead of navigating to the participant report first,
there is a search bar at the top of each page of your Dashboard.

Automated Emails
We have a few (and soon will have more) automated emails for things like incomplete registrations & RaceJoy. Turn these on to cut down on manual notifications sent to runners.

Email Reporting
Track opens, bounces, clicks, spam reports, etc. on emails that you send out from the system.

Shared Reports
Share limited participant data with other users, securely.

Custom Reports
Pick and choose the information that you want to see on a participant report, and filter out all other data.

Financial Report
You probably know that financial reports exist, but do you understand what each field means, or that you can download a detailed participant report?

Giveaway Inventory
In addition to having the ability to track the inventory on your giveaways, we have a giveaway projection tool that will help you plan how many giveaways to order based on previous orders.

Loyalty Program
Reward runners from previous years, volunteers, or any other specific group by offering early registration…matched directly on personal info, so there’s no password to be shared around.

Reserved Entries
Allow runners to register for an event that is (technically) full, without manual processing of payment and data import.

google-analyticsGoogle Analytics
View demographic information on the visitors to your site…and monitor the effectiveness of your marketing with analytic web data on your dashboard.

Custom Content Display, Menu, and Pages
Our race websites have a lot of flexibility: you can pick what items are on the main menu, which ones are sub-menu items, and the order that it all shows up.

Giveaway Reports
View your Giveaway Report by males and females.

Repeat Participant Reports
See how many (and who) of your runners from previous years have registered again…and see who has not so you can target them directly.

Misc Settings
Looking for something that doesn’t seem to fit anywhere else on the dashboard? It’s probably in Misc Settings; for example, for events that are not actually races (like a Symposium!) you can customize the wording used throughout your site.

Quick Multi-Race Access/Editing
If you have multiple races, sometimes you want to switch between races on a single page. Perhaps you are adding coupon codes across multiple races and want to do that on all 4 of your races.

Bryan Jenkins

Space Coast Marathon Loyalty Program

Space Coast.pngThe Space Coast Marathon had a successful phased registration opening over the past several days.  They made use of the Loyalty Program as well as adding a Password to registration.

The Loyalty Program is available under the Registration Menu on the Race Dashboard and allows you to open up registration to priority registrants before the general public. To get started, you need to create a priority registrant list. When registering, we’ll match participants on either:

  1. First name and E-mail address match — This reduces issues with maiden names.
  2. First name, last name, and date of birth match

In the case of Space Coast, they had two different lists and two different registration openings – one for the Marathon and one for the Half.  Both were participants who had participated for 5 years:

Screen Shot 2016-02-15 at 8.33.10 PM.png

The Half Marathon is particularly popular. Past registrations had time to register before the mass opening on Monday at 9AM. The Half sold out in 4 minutes – so this program was very useful.

The race chose to also add a Password before the Loyalty Program participants could register. This did cause some support issues in that some participants did not pay attention to their email and lost the password.

There are many options in RunSignUp for sell-out races including in addition to the Loyalty Program and Passwords, like Wait Lists, Reserved Entries and escalating pricing based on the number of participants. This matches our ability to handle mass rushes for registration. Let us know if you want to discuss options for your race!


Loyalty Program Registration Extended

We have extended the capability of the Loyalty Program to include multiple lists and multiple registration periods.

As you may recall, the Loyalty Program allows a race to open up to a select number of participants – most commonly last year’s participants. There are often several lists of people that you may open registration to in different waves. For example deferred registrations, VIP registrations, 10 time participants, etc. And there may be different dates for each.

The enhancements allow you to add as many lists and time periods as you would like. The set up page below is for the Boilermaker race, who is opening registration early for deferred registrants from last year as well as last year’s participants.

Loyalty Program

Loyalty Program for Priority Registrants

Got LoyaltyThis year we have had several very large sell out races open registration to prior year participants in various ways. One used a password that was sent to last year’s participants that was the only way  to register for the first week.  Another used our Clubs system to upload all of last year’s participants into the “Club” and then opened the race on Saturday to only those participants. RunSignUp automatically checked to make sure the names, email, date of birth matched as appropriate and let them register. This has proven to be a very popular feature.

Loyalty Program SetupWe have just released a major improvement to this called the Loyalty Program. The basic idea is that you can upload a list and then set your events to be open only to those participants.

In the setup page on the right, you will note that multiple lists can be added – for example one for the Half Marathon and one for the Full Marathon. You can then set a date when  registration opens to the public. Below that, you set which list is picked for each event.  Finally, you can name this anything you want so your runners see a message that means something for your race.  Perhaps “2014 Participants” or “Multi-Year Participants”, or “VIP Entries”. Here is what the runner sees:

Priority Registration

When registering, we’ll automatically match participants on either:

  1. Add Preferred ParticipantsFirst name and E-mail address match — This reduces issues with maiden names.
  2. First name, last name, and date of birth match

Each member of the list you upload or type must have one of those two search criteria data to work.

We made this update for a large sell out race that will be opening later this winter, and it looks like several other large races will be using it as well. Thanks for the feedback to help make RunSignUp even simpler!