RunSignUp CRM – Your Participant Hub

RunSignUp is the hub of information about your participants since your race can use us for your entire race lifecycle – Promotion – Registration – Fundraising – Race Day. We now give you better visibility to your participants across all of their races with you across history with our new CRM View:

Screen Shot 2017-10-25 at 5.45.21 PM

This view is reached when you are searching for participants in your race, and click on “Manage”. Some of the key features:

  • See all the races they have done with you, as well as Referrals,  Fundraisers, and Donations. This let’s you make sure you  know who your important customers are.
  • Quick view if they are part of Teams or Corporate Teams.
  • Most recent races.
  • Information about their current registration
  • Quick access to our Participant Management features

You can see how the old User Experience has been updated:

1. Resend Confirmation Email for this participant
2. All the race-specific registration information
3. Find your action buttons here on the right hand side!

Asset 17

We will be releasing more features to expose your customer data, as well as provide you with powerful actions as part of our focus on providing the most powerful CRM for races available.

Race Analytics Dashboard

The Race Analytics Dashboard has released a flurry of new capabilities to help races understand their promotion, demographics, registrations and transactions better. (You may also have noted the nice progress on the overall User Experience of the race dashboard with the new fresh colors.) There are now more than 15 graphs giving you a quick snapshot of al of the important parts of your race. The main dashboard now gives you 4 main options:

  • Overview
  • Transactions
  • Demographics
  • Registrations

Screen Shot 2017-08-25 at 8.29.16 AM.png

The Overview page today shows a quick view of Pageviews on your race website and registrations. There is drill down today on web sources for page views by clicking on the green line. This page will expand significantly over the coming weeks to show more source information along with registration and transaction impact of those sources (like email, referrals, Facebook ads, etc.)

The Transactions pages show drill down and Year over Year reports for the total Transactions processed:

Screen Shot 2017-08-25 at 8.21.57 AM

The Demographics graphs show Registrations by:

Screen Shot 2017-08-25 at 8.15.58 AM.png

The heatmap allows you to drill down and see individual zipcode counts:

Screen Shot 2017-08-25 at 8.17.14 AM.png

Registrations show the following drill-down graphical reports:

  • Giveaways
  • Question Responses
  • Registration periods
  • Revenue by Event
  • Imported Registrations
  • Day of Week
  • Time of Day

Screen Shot 2017-08-25 at 8.19.27 AM.png

The combination of the RunSignUp Analytics Engine and our expanded team working on User Experience is bringing new ways for races to understand your customers better.