UX Manifesto – Year One Report

One year ago, we made this pledge: Our Commitment: RunSignUp will not only have the most feature rich race management platform, we will also have the leading user experience for participants, race directors, race management companies and timers by the end of 2017, and will continually improve the user experience into the future. Our goal... Continue Reading →

Updated Payment Account Requirements

As part of our ongoing efforts to improve our financial and security processes, we are instituting additional controls on new payment accounts. This involves collecting additional information on owners and requiring information be entered by individuals with significant control over the entity. As we have discussed, we are part of the banking network, and require... Continue Reading →

Privacy and Business Models

One of the very first concepts of RunSignUp was that we were NOT in the advertising business. This led to the corollary decision that we did not own or co-own customer data. We made this decision for several reasons. First, we felt it set up natural conflicts of interest. Why would one race want an... Continue Reading →

RunSignUp Q1 2018 Results

We do a quarterly update on how things are going with RunSignUp (2016, Q1/17, Q2/17, Q3/17 and 2017). The good news is that more races, timing companies, running stores and runners continue to recommend us. And we keep putting out great technology our customers seem to like! Remember to sign up for our annual RunSignUp Symposium -... Continue Reading →

Risk Management & Underwriting

As we wrote about last month we have seen more races cancelled in the past year by operators who have had financial difficulties or just decided it was easier to walk away from the responsibility of the race. We also continue to guard against fraudsters who want to use our site illegally. Without proper safeguards... Continue Reading →

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