RaceDay Check-In Updates

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We released a new version of the RaceDay native Apple and Android App a week ago. It contains a number of nice updates:

 

  • Significant memory utilization improvements on Apple. If you have a large race, please use Apple phones or tablets as they will be much better at handling the large data volume.
  • Show Corral Name option
  • Show USA Triathlon Waiver Status option
  • Warning when exiting waiver signature
  • Option to automatically open camera on bib assignment – this allows you to scan a QR code or bar code on the bib rather than type it in.
  • Show payment status option
  • Settings tab easily clears local database

Negative Split Productions Case Study

We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users.  This Case Study focuses on RunSignUp Race Websites, the Referral Program, and the RaceDay CheckIn Mobile App. 

Download PDF Version of the Case Study

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About Negative Split Productions and RunSignUp

Tony Sapp is the owner of Negative Split Productions, and 50% owner of Houston Race Series, LLC, a collaboration with Aaron Palaian’s Onurmark Productions. Houston Race Series, LLC owns and operates the Run Houston! Race Series and the Bayou City Half Marathon Series.

The Houston Race Series Races were moved over to RunSignUp from another registration platform in June of 2016. In their short time on RunSignUp, they have taken advantage of a number of opportunities afforded by RunSignUp’s comprehensive suite of tools.


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In Depth: Using Race Websites to Relay Information Seamlessly

Negative Split Productions takes full advantage of the customization options for RunSignUp’s free websites, with 3 key results: (1) keeping runners informed, (2) reducing customer service, (3) maintaining brand integrity. They achieve this is a few ways:

  • Extensive custom pages with logical menu-order:¬†The pages cover virtually picture4every question that a runner would have, including Packet Pickup Info, VIP All Access Details, Spectator Instructions, Award Breakdowns, and more. Additionally, sub-menus organize information while keeping a clean interface.
  • Integration with Series Websites:¬†To connect the races within each series, there is a series website with information that is relevant to all races; each individual race also has it’s own website on RunSignUp. To ensure that runners can find series information on the individual websites, as well, specific tabs (like the Series Charity info) simply link back to the series website.
  • Page Branding:¬†Each page has its own logo and theme for the specific event; series branding is maintained with a common page header.
  • Participant Management Access:¬†Each event page includes tabs to¬†find a participant, review the refund policy,¬†and¬†manage registration¬†(i.e., errors in entering participant info, changes in t-shirt size, etc) directly from the website. This consistent, easy access to participant data reduces customer support over time as runners become accustomed to managing their own data.

“Managing your registration has worked out really well for us – it’s an education process, but getting people to do it on their own is a really big time saver. It reduced the amount of work I had to do to answer emails, etc.” –¬†Tony Sapp


Run Houston! For Free: The Referral Program

The Run Houston! Race Series is using the RunSignUp Referral Program in a creative way by branding it as a “Run Houston! For Free” Program. In their pilot test of the program, they are offering a $10 refund every time a runner gets 5 runners to register with their referral link. The results from their first try:

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In spite of a late start to the program (registration was not opened on RunSignUp until June, and marketing for the Run Houston! For Free program kicked off shortly before the race),

Referrals brought in 122 registrations with only $60 of refunds given. Each registration acquisition cost the race only 49 cents.

Over time, they will watch the ROI and if the program seems to stagnate, may try increasing the amount of refund given.


Speedy CheckIn with RaceDay CheckIn Mobile App

Previously, check-in for races was done by downloading a participant list, assigning bib numbers, and using a picture6google sheet for check-in. Runners would need to know their bib number to check in quickly.

With the RunSignUp Mobile App, the race sent out QR codes for each registrant to speed
check-in. With 60-70% of runners bringing their code and a simple search option for the remaining runners, a single volunteer was able to check-in almost 500 runners in the first 90 minutes of packet pickup.

In addition to speed, the check-in reports made it quick and easy to predict the number of runners who still needed to pick up bibs on race morning, and helped the race to staff volunteers accordingly.

If you have a success story about your race, store or club, big or small,  email us
…we’d love to explore a Case Study on your topic!

Google Chrome Apps End of life – RunSignUp Chrome Check-In App Phase Out Plan

Google recently announced that they “will be removing support for packaged and hosted apps from Chrome on Windows, Mac, and Linux.”

We will be removing the RunSignUp CheckIn Chrome App from the Chrome Store by the end of September, 2016. Note the web version of this app will continue to be available.

The new RaceDay Native App on Android and iOS remains our strategic direction and should be the preferred choice for customers wanting to do check-in with our technology.

Note the big feature the Chrome App had was printing. This means we will not be supporting printing in our Check-In apps. We have not seen a large interest from customers in this feature, and we have seen a lot of instability in supporting printing from the base technology of the operating systems for apps – for example the Chrome App.

RaceDay CheckIn Update

Screen Shot 2016-07-21 at 9.51.02 AMWe have released a new version of the RaceDay CheckIn App on Apple and Android. We made major improvements to memory management and searching to improve performance for large 10,000+ person check-in environments.

This update also included some other minor improvements based on user feedback like an improved warning if bib number is not entered (and is set up as being required).

This release also updates to our new RaceDay Go logo and branding.