Infrastructure Updates

We have been doing a number of infrastructure updates over the past few weeks to improve availability, increase performance and assure security. For example, there was a major Amazon AWS outage on September 5 that took out the SQS queuing service for 1 hour and 40 minutes. Most other registration companies were offline, but our... Continue Reading →

More Performance Improvements –

We have released a number of performance improvements that make the RunSignUp site faster, especially for mobile users. The overall average page has dropped from about 2.5 seconds to 2.2 seconds, with sub-second response on modern computers and mobile phones with fast internet access. Every 6 months we take a look at how we can... Continue Reading →

Performance Improvements – 40 milliseconds!

We are in the midst of some infrastructure improvements. This is split among a variety of improvements - performance, security, maintainability, availability, and staying on the most current technology. We did a set of improvements in our caching and server connections that improved the core response time of a race page load from 140 milliseconds... Continue Reading →

Vantiv Transaction Problems

One of our payment providers, Vantiv, had a full outage on Saturday morning from 6:48AM until 7:52AM Eastern. This impacted any registrations that were for races that used that back end payment processing. People trying to register during this time saw an error message and hopefully tried again later in the day. We are working... Continue Reading →

SLLLOOOWWW Site for 6 Minutes

Sorry! We ran a database migration (something we do often to upgrade the database to add tables or data fields) that really hit the servers hard for about 6 minutes from about 2:12PM until 2:18PM Eastern today. We apologize for the slow down - average response time rose to 5-10 seconds. The good news is... Continue Reading →

2017 Availability Report

Knock on wood, but it has been another great year for RunSignUp availability, hitting a perfect 100% for the second year in a row! As we covered in February when a major outage for many sites on the Internet like Slack, Trello and Venmo, RunSignUp's advanced infrastructure was able to weather the storm. And having... Continue Reading →

Participant Reports in a Disaster

One of the early disaster recovery mechanisms we built into RunSignUp is saving a full list of your participants in a CSV file once a day starting the week before your race. We send race directors an email link when this is first created each year. In the event RunSignUp is not available (knock on... Continue Reading →

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