Dashboard Graphs Secure Access

The front Dashboard will become much more powerful in the coming weeks with over a dozen different graphical reports being added. To prepare for this, we have added specific access management for just the Dashboard. To invite others to get access to dashboard graphs, click on the lock in the upper right corner:
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This will show a list of people with access and a button to add people:
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This brings up a page that allows you to turn on access to groups of pages or specific pages:

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Users who do not have access to a page also have a way to ask for permission to access that page that is sent to the race director(s).

Harrisburg YMCA Race Series Case Study

We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users.  This Harrisburg YMCA Race Series Case Study focuses on reaching a broad cross-section of a community, coordinating with a Timer, and encouraging participation through Groups & Teams. 

View the PDF Version of the Harrisburg YMCA Race Series Case Study

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Harrisburg YMCA and RunSignUp

logoThe Harrisburg YMCA uses RunSignUp to manage their unique roster of events, including everything from a One Mile to a Mud Run and a Marathon.

About the Harrisburg YMCA Race Series

Race Director Tom Gifford manages an impressive roster of races for the Harrisburg YMCA. For the YMCA, the race series is an opportunity to promote physical activity, within their mission, and get out of their building to have more interaction with their community and build a stronger community presence. They moved their races to RunSignUp in 2014 as a part of a re-branding of the races to better tie them together as a professional series.

Reaching a Broad Audience Through Varied Events

The Harrisburg YMCA Race Series is an impressive collection of events, covering a wide range of distances and difficulties to allow them to bring in more people in their community and get them involved no matter what their fitness level. Their events include:

  • 4-Mile Vineyard Run
  • Mud Run
  • Mile Race
  • Half Marathon
  • Beer Run

Despite the range of events, the Harrisburg YMCA stays away from the traditional 5K, electing to steer clear of the highly competitive, saturated 5K market and focus on events that can draw through their unique distance or twist. In addition to offering unusual distances, they have built strong partnerships with the Vineyard and Brewery at Hershey and Troegs Brewing to create events with a fun, social aspect.


Easy Coordination with Timing Service

The Timer function on RunSignUp makes it easy for the YMCA to work with their timer, PA Runners. They simply give Timer Access when they set up their race, and when registration closes, PA Runners is able to log in and grab the information they need directly from the Race…no downloading and sending data needed.


Using Relay Teams to Reach More Runners

In keeping with their strategy of appealing to a broad segment of the Harrisburg community, the YMCA uses RunSignUp Groups and Teams to allow relay team participation.

For their longer distance races (Half Marathon & Marathon), they will offer a relay team option. This allows people to experience part of the course and the energy of race day even if they aren’t up for running the full distance. They setup their teams with the following parameters:

  • In the Half Marathon, all teams are 2 participants, either all female, all male, or coed. Runners creating teams are allowed to (but not required to) create a password for the second person to join the team.
  • In the Marathon, there are options for male, female, and coed teams in both Open and Masters categories. For Marathon relay teams, they can sign up to participate as a team of 2 or 3, but only teams of 4 are eligible for awards.

The cost of the teams are paid upfront, with the first registrant paying the full fee for the team and additional team members registering at no cost. This means the cost of the team is the same, regardless of how many people are on the team.pic3

The Mile: A True Community Day

“The Mile event has more diversity of age and ability than every other race that we do – and more people who have never run another race. It’s important as a Y to find ways for people of all ability levels to participate!” – Tom Gifford, Race Director

One event that really epitomizes the YMCA’s goal of making their races inclusive community events is the First National Bank of Harrisburg One Mile. It consists of a Half Pint Half Mile (for kids), and untimed “Just for Fun” Walk/Run (for casual participants), a competitive race broken into heats by age (for competitive runners) an Elite Mile (for REALLY competitive runners), and a Corporate Challenge (for team competition).

Because the shore nature of the race requires so many heats, it has a naturally exciting atmosphere that lasts for a full 2 hours, while still being friendly to runners (and non-runners of all levels).

Their Corporate Teams division is simple enough to be set up through basic Groups and Teams (as a 5-person team, where the first person signing up pays the full team registration fee), but serves as a great draw for the race: local companies can use the event as a healthy team-building opportunity.


The YMCA is a 501(c)3, and relies on donations to operate. As such, it’s a nice benefit to have a donation system built in with Race Registration – by simply making donations an option, they raised nearly $1000 for their programs during registrations for the 2015 Aspire Harrisburg Marathon.

If you have a success story about your race, store or club, big or small,  email us…we’d love to explore a Case Study on your topic!

Solano Turkey Trot Case Study

We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users.  This Solano Turkey Trot Case Study focuses on the benefits of easy access sharing, and changing race day registration. 

View the PDF Version of the Solano Turkey Trot Case Study

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Synergy Race Timing
worked with RunSignUp to smooth Race Day Registration and improve coordination between Race and Timer for the Solano Turkey Trot.

About the Solano Turket Trot and Synergy Race Timing

Since its inception in 2009, the Solano Turkey Trot has expanded from 700 runners to 2500+, and become a staple in the community. The race operates as a collaboration between several local charities, including Solano Hearts Unite, Meals on Wheels, Mission Solano, and Children’s Nurturing Project. Synergy Race Timing has timed the race for years, but in 2015 they became more involved with the registration process when the race moved to RunSignUp.

Moving to RunSignUp

When Synergy and the Solano Turket Trot evaluated new registration options, there were two main selling points that convinced them to go with RunSignUp:

  • They could keep online registration open longer compared to their previous provider
  • The processing fees, with a per-transaction cost instead of a per-runner cost, worked out to a savings for their runners, and incentivized families to register together


The Benefits of Sharing Access

RunSignUp’s access sharing capabilities allowed Synergy to view the registration numbers and information in real time and better prepare for Race Day. Synergy’s Eric Bauer explained:

“For me, it’s easier to have access to the data – in the past, it was always provided to me, but I didn’t have daily access. This way, I could go in and make distance changes, people subbing out, etc., as they came in instead of waiting until the last minute. I could do bib labels in advance; seeing the numbers as they came in let me stay on top of  numbers and bibs/chips needed.”

Changing Race Day Registration

Prior to 2015, the Solano Turkey Trot would close registration the Sunday before the race, and everything after that point was done via paper registration and manual importing. The race generally offered around 2 packet pickups, and would see a number of paper registrations at each, as well as many on race day morning.

In 2015, Synergy was able to keep registration on RunSignUp open until right before the race: they provided laptops at packet pickup, which allowed runners registering late to enter their own information directly into RunSignUp.

The extended online registration had an impact: 390 people registered online between Monday and Thursday the week of the race, when online registration would previously have been closed. That’s a lot of manual entry (and room for human error) saved!

Additionally, Eric noted that keeping online registration open longer also limited the number of Race Day registrations:

“I think what it also did was shift away from race day registration. Packet pickup can be difficult to get to with traffic in the area, so previously a lot of people who wanted to register on Monday/Tuesday (when online registration used to be closed) would just wait until Race Day. With online registration left open, late deciders could register from home earlier in the week and avoid a race morning surge. Only 60-70 still needed to register on race morning.”

More Progress for Next Year

The Solano Turkey trot did still deal with some paper registrations. The race holds packet pickup at a running store, and allowed the store to take registrations and hold checks there, which created some manual work and confusion (i.e., runners who registered at the store did not immediately appear on the online participant list). For 2015, Synergy is looking at leaving a laptop at the store to operate as an on-site registration kiosk to take the place of paper registrations.



If you have a success story about your race, store or club, big or small,  email us
…we’d love to explore a Case Study on your topic!

Healthy Kids Running Series Case Study

We have a series of Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users.  This Healthy Kids Running Series Case Study focuses on setting up a Running Series within RunSignUp, and preparing Community Coordinators to succeed.  Continue reading “Healthy Kids Running Series Case Study”