Resend Confirmation Emails

Resend ConfirmationRunners have been able to confirm their registrations on RunSignUp for a long time.  But we have just added the capability for a runner or a race director to resend a confirmation email.

Runners can do this from their Profile Page – clicking on their registered races and the race they are signed up for.  Race Directors can do this form the Participant Management page.

How long before a race do people register?

We just ran a report for the races that use RunSignUp over the past two years.  Here are the results:

26.9 % 1 week in advance
16.1 % 2 weeks in advance
20.7 % 1 month in advance
35.3 % 6 months in advance
0.9 % % 12 months in advance

These numbers are skewed a bit.  Larger races that sell out will lead some weight to the 6 months in advance.  The numbers for smaller races are more proportional to the 1 month and less numbers.

Sharing Access to Your Race

Race Director Sharing InformationAs a race director, you have a lot of people that you need to share information with.  And the solution is NOT to give your username and password to everyone!

RunSignUp provides a simple “Information Sharing” section for your race.  You add any number of people to several different types of access:

  • Edit Participants
    Race Director Information Sharing
  • Full Control, with no access to Financials
  • Manage Store Orders
  • Upload Results
  • Additional Race Directors
  • Timer AccessTimer Access

Note that you can invite yoru timer to share access in the first first step of the Wizard where you create your race.

Timer Access


Multiple Charity Donations

Charity DonationsOne of the races that uses RunSignUp for registration and donations supports 7 different charities.  They wanted to give runners the ability to donation some money to more than one charity at a time.  We thought that was a good idea and added it!

(Also note the nice little rotating graphics of the different charities on the page.)

Do you have any good ideas for us that would make life better for you and others?  let us know!

Coupon Code Upgrade

We have upgraded the Coupon Code capabilities!  As usual, it is all now mobile friendly with the responsive design.  The design is a bit simpler for people to understand and set up coupons.

The big new feature is better reporting.  You can now see a summary of how many coupons of each type have been used in this nice new report.  Note you can also quickly download into Excel for further analysis!

Coupon Report

Responsive Design – The Best Method for Mobile Support

Large ScreenWith 37% of RunSignUp users coming from a Mobile device, the need for races to have a great experience for mobile users has become imperative.

We have done device detection for about the past two years and will give a mobile interface to people coming from a mobile device.  This has been very popular with race directors and runners.  We are in the process of revamping this capability to come out with our Mobile V2.0 capability.  All of the Running Club User Interface is done in this fashion already.  And all of the runner and race director User Interface will morph over to this in the next month or two.  This means even race directors will be able to check participant reports and make changes to their race from any tablet or smartphone.

Mobile DeviceResponsive Design has emerged as the best way for websites to support all of the mobile devices.  Instead of having to detect the device and develop a separate template (right now RunSignUp on a mobile phone looks a lot different from RunSignUp on a computer).  There is no need to develop an iPhone and Android App or make people install them.  They simply fire up their web browser, hit your site and it looks beautiful!

The video below shows how responsive design works.  We also show you a website for the Annapolis Half Marathon.  We worked with them to produce a responsive design website to give their runners a wonderful experience.

June Race Director Newsletter

Multi-Day Races with Super and Sub Events

Large races have moved to multi-day events that span a whole weekend with numerous events to serve a wide variety of their communities.  Registration can be complicated to manage for these huge events.  There are a variety of races, times, waves for people to sign up for – and it can be confusing.  In addition, you may want to have “Super Events” where a runner may participate in the 5K, 10K and Half Marathon.

We now make this very simple to set up for race directors.  Even better, it makes a much smoother experience for runners to sign up! For example, you can now have people signup for a specific corral in your marathon as shown in this diagram.  The same can be done with Super-Events so when runnera sign up for “The Whole Enchilda”, they know they are in the 5K, 10K, Half Marathon and Marathon.

This also makes administration a lot easier.  Runners are able to easily move between events (if you choose to enable this feature).  Also, things like bib assignment are easier.  For example, you can issue one bib number to your “Whole Enchilda” runners to use across all 4 races.  And reports work well – you can view all the Marathon runners or just the sub-3:00 corral.

Runner Self Serve

Many races spend a lot of time with the special requests that come in from runners.  Switch from the Half Marathon to the 5K because of injury, get a refund, switch bib numbers with a friend, etc.

We introduced comprehensive Participant Management last year.  Since then we have gotten a lot of great ideas on how we can make this easier.  At the end of May we released our second version, making it simpler than ever for runners to self-manage these requests.  We also made similar upgrades for race directors to manage these requests as well.  And we give you full control over which features to enable, how much to charge and when to disable things.  If you are feeling the stress of managing runner requests, talk with one of our account reps about how we can help.

Race Director Testimonial

We received this very, very nice note from Melina Tate of The Middle Half Marathon. I think it represents the fears and joy of many of our customers who have jumped on our fast growing service:

“We are THRILLED with RunSignUp! I was a little nervous switching to a new registration service, but now I am spreading the word to all of my race director friends about your company. The personal customer service early Saturday morning was over the top, and very appreciated! Being able to offer coupon codes to our sponsors and charities has been life-changing. Usually we have hundreds of paper forms that we have to enter ourselves (“is that an ‘I’ or a lowercase “L” or the number 1?”); this year we had 21. The fact that it is Mobile phone-friendly was a plus for our always-on-the-move participants! I could go on and on and on….. thanks so much for helping to make us look good!”

Thanks for the kind words!  We will keep working hard to keep your trust.

This Month’s Popular Race Director News Blogs