Want to expand your race day communications? RaceJoy has the answer!

RaceJoy offers a variety of communications options that offer real-time messaging with a highly engaged audience of participants, their supporting family and friends, and your race operations team.

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From pre-loaded text formatted messages that reach the masses to individualized text-to-audio messages, you now have a communication system that provides powerful assistance in managing your race day experience.

Mass Communication News Alerts: Races can send important race news to everyone who has entered their race in RaceJoy – participants, spectators and race operations. These are issued as an in-app notifications and appear like a text message with a one-click action to a formatted multimedia message. Messages can be pre-loaded and scheduled ahead of time or issued on-the-fly as needed.

The format of the messages can include text, images, URL’s and links to websites, videos, etc. Race organizers manage these messages from their RaceJoy dashboard shown below.

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2. Participant Only, Instant Text-to-Audio Messages: These are sent as needed on race day and can be sent to the following:

  • Direct to individual participants
  • Mass message to all participants in a particular course

Messages are typed in by the race organizer or timer in RaceJoy’s Race Day Monitoring System. The race organizer types in the desired message and it is played instantly in audio format through the RaceJoy app. The ability to communicate directly to a participant on race day is a major breakthrough for the industry and is extremely helpful in situations where an individual has gone off course, a personal emergency has occurred or there is a change in plans for the race like with impending weather.

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3. Race Operations, Instant Text-To Audio Communication: There are two ways to use RaceJoy to communicate with the race operations team on race day:

  1. Team member to team member: race personnel can send instant audio messages to each other in the app while they are out on the course by using RaceJoy’s Text-to-Cheer feature.
  2. Race management to team member: The race manager or timer can send instant text-to-audio messages through RaceJoy’s Race Day Monitoring system.

The race operations team can also track one another by using the GPS tracking feature in RaceJoy. To use the communications tools and tracking tools, the team members need to click “I Want to Be Tracked” and login as a race participant. Most races will use the role they are performing (Lead, tail, Sag Wagon, Race Director, etc.) or a code name (Top Dog, Who’s the Boss, etc.) instead of their real name.

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Messages can be reviewed or replayed at any time by going to the Buzz Section in the RaceJoy app.

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Many races use RaceJoy as part of their formal emergency communications plan. For example, some will pre-load emergency contingency messages should they need to close the course due to weather conditions.

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A few races have used RaceJoy to help communicate course closures due to poor weather conditions. In one instance, we were told by the race director that the participants and spectators at their race knew the course needed to close due to lightning before the police did because of RaceJoy’s messaging system.

Since RaceJoy involves high engagement and social sharing, it makes for a very effective platform for race day communications.

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“I love the app. I think it is seriously an awesome feature and I’m happy we were able to collaborate with you on enhancing our offering to those involved in this event.” –  Scranton Running Co.

If you have questions or want to learn more about all the race day communications and race organizer features available in RaceJoy, feel free to watch this How-To Tutorial on the Race Day Monitoring System or send us an email at info@racejoy.com.

RunSignUp Demonstrates Continued Commitment to Secure Data and Transaction Processing with new Leadership Role

The Electronic Transactions Association (ETA) announced today the launch of a new Payment Facilitator Committee, with Kevin Harris (RunSignUp Chief Finance and Operations Officer) taking the role of Vice-Chair. ETA Press Release: http://www.electran.org/publication/transactiontrends/eta-announces-new-payments-facilitator-committee/

As noted in the release, the committee “will serve as a resource within ETA as the established, valued experts on payment facilitators, enabling deeper discussions on emerging industry challenges and assessing opportunities. The committee will also serve to consider public policy matters that may affect this constituency.”

As one of only a few hundred registered payment facilitators RunSignUp has taken steps as a company to meet stringent security, banking, VISA and MasterCard processing rules to become an authorized intermediary (Payment Facilitator) between credit card holders (registrants) and races . As such, when transactions are settled for your race, the race proceeds are held in escrow for your benefit with our back end credit card processing company. Funds transfers to you happen accurately and on time by either ACH or check, based on the frequency of payment that you request.

We became a payment facilitator to ensure that we were complying with financial rules and because we think it is the best way to handle your funds. It addresses the need to be able to quickly onboard smaller sub-merchants and allows businesses like RunSignUp to enable commerce between the buyers and sellers of services. We are pleased to see this secure form of online commerce grow and are proud to have one of our employees take a leadership role in shaping the industry.

Becoming a Payment Facilitator and recently achieving PCI Level 1 compliance are key pieces to our secure data and transaction processing. You can read about all the ways that we keep your data private and secure here.

A few things to look for in evaluating data security and transaction processing in a race technology provider:

  • Does the provider have secure, scalable technology?
  • Are they PCI Level 1 compliant with independent auditors?
  • Do they keep your race funds separate from the funds that they use to operate their business?
  • Do they have a privacy policy for how they will collect, store, and share data?
  • Will they use participant data to market or sell unrelated events, subscriptions, or other items to your race participants?
  • Do they have a proven track record in the industry?

Sponsor Display Options Added

We have added several display options to the Sponsor system. First, the Sponsor Levels now appear on the Race Website:

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Next, you can now hide the Sponsor Section from the main part of the Race Information page:

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And finally, we have added an option to show just a scrolling of the Sponsor images on the left had side of the page under the Menu.

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Fort Lauderdale A1A Marathon Brings the Thrill of RaceJoy to the Perfect Winter Event!

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This past weekend, the Publix Fort Lauderdale A1A Marathon, presented by Colavita, offered its participants and supporting family and friends the unique RaceJoy experience along with the thrill, entertainment and beauty that encapsulates the race site in Fort Lauderdale, Florida.

Those who downloaded RaceJoy had access to free live phone tracking, GPS-based progress alerts at every mile and fun audio cheers.

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Participants truly had a unique race experience thanks to the race organizers with the addition of RaceJoy’s interactive race day features combined with the ocean breezes, palm trees, and one of the most famous roads in America.

The A1A Marathon provides participants the perfect winter destination event with warm weather and a fast, scenic course that ends on the beach. The signature event features athletes from around South Florida, from more than 40 states and 12 countries.

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Photo from Publix Fort Lauderdale A1A Marathon

The event offers a variety of courses for runners and walkers, including a marathon, half marathon, 5K and Komen’s Run for the Pink 6K.

It was a great weekend for the A1A Marathon, with 4,000 finishers and a beautiful sunny day with temperatures in the 70’s. More than 1,800 people used RaceJoy’s interactive race day features. RaceJoy’s live tracking utilizes the participant’s phone as a GPS tracker and allows participants to see exactly where they are on the course in a map view of the official race course.

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Close to 20,000 progress alerts were issued across the various course distances. Participants receive these alerts in audio format and spectators receive in-app notifications along with a cowbell alert sound. The alerts include information like pace and estimated finish time.

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There was some serious support out on the course, from spectators both at the race site and from the comfort of their homes! 2,700 cheers were sent!

The most popular pre-recorded cheer sent at the Fort Lauderdale A1A Marathon and Half Marathon was You Can Do It!

Check out the cheer:

We’ve heard some great things about this event. If you haven’t participated in the Publix Fort Lauderdale A1A Marathon, it’s definitely a bucket list race – especially if you want to get out of the cold! Race organizers make no compromises and offer some of the best entertainment and a vibrant nightlife to host the premier event. Its participants and spectators are treated to South Florida’s beauty, loaded with miles of unobstructed ocean views. The fast, flat course is also ideal for those looking to PR.

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Photos from Publix Fort Lauderdale A1A Marathon

Congratulations finishers! We hope you had a great day! A special thanks to the race organizers for offering RaceJoy!

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If you’d like to add your event to RaceJoy, please enable through RaceJoy’s website or your RunSignUp dashboard or contact us at info@racejoy.com.

RunSignUp to Release First Annual Registration Trends Report at Running USA

Moorestown, NJ – RunSignUp announced that they will be releasing their First Annual Registration Trends Report at the Running USA Conference kicking off in Orlando on 2/26/17. The report, mined from RunSignUp registration and result data from 2015 and 2016, pinpoints benchmarks and trends that the industry can learn from.

snipThe report seeks to fill a gap in industry reporting by exploring trends beyond demographics and including all endurance event registrants – not just running race finishers. With the increasing number of next generation events that extend beyond running and focus on experience over competition, it is important to look at participants in untimed events to create a real picture of the industry.

The report will examine real world questions, such as the effectiveness of various marketing promotions or pricing strategies, and suggest solutions to help races remain relevant in a competitive market.  Founder Bob Bickel said, “We built this report because we believe that collated data can help races to understand how to improve their events. For example, sharing that 23% of signups occur 3 days before a price increase or registration closing is not simply a number – it is a recommendation to include price increases and strong calls to action to drive registration.”

All attendees at the Running USA Conference will find highlights from the report in their goody bags; the full report will be released online for race directors everywhere to use as a resource. This first iteration of the Registration Trends Report includes only data from the 31,000+ events on RunSignUp; future goals include aggregating similar data from multiple registration companies to continue to improve the understanding of industry trends.

About RunSignUp

RunSignUp is the leading innovator of online tools for race registration, race day solutions, and running clubs. Services include RunSignUp for registration, fundraising, and race promotion, RunSignUp Go for RaceDay, RD Go for Timers, RunSignUp Clubs to enable membership management, and RaceJoy for mobile experiences. More than 10,000 race directors, timers, running club officers and running stores use these services today, including leading organizations like the Boilermaker Road Race, Crim Festival of Races, Pittsburgh Three Rivers Marathon, Inc., Fifth Third River Bank Run, Komen Race for the Cure Philadelphia, Mercedes Marathon, Kentucky Derby Festival, Leone Timing, KC Running Company, Compuscore Timing, Knoxville Track Club, Pikes Peak Road Runners, Gulf Coast Runners, Columbus Running Company, Playmakers Running Store and many more. In 2016, over 14,000 races used the system to register more than 4.2 million participants. Services are free except for processing fees when conducting monetary transactions such as race registration or club membership renewal. RunSignUp is founded by runners for runners, using technical capabilities to bring the power of cloud computing to benefit the running community. For more information, visit www.RunSignUp.com.