Partner Results Widget Update

We have made a nice little addition to the Results Widget, with the option to add a custom button at the bottom with a link. This is useful for timers who are moving to RunSignUp, but may have legacy results on another website or there may be another website with other results.

Create a Widget in the Partner Dashboard:

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Towards the bottom, define your button:

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When you do this, the new button will display:

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RunSignUp Q3 2017 Results

We’ve started to provide a a quarterly update this year on how things are going with RunSignUp (Q1, Q2 and 2016). The good news is that more races, timing companies, running stores and runners continue to recommend us.

For us, the highlight of Q3 was our annual RunSignUp Symposium where more than 200 race directors and timers came together to learn from each other and share their ideas with us. We are happy so many people find value in this great event, making it the second largest industry gathering to RunningUSA.

One of the key stats we follow is the number of races that process more than 3 transactions with us. We think we now have the largest number of races using RunSignUp of any registration provider in the US. Our numbers were great for Q3 with 21% growth (on a very large number of races!):

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Our bottom line has also faired well, with increased gross profit and lower legal fees resulting in a very solid Q3 as compared with last year. This enabled us to expand our User Experience Team with Meredith Klein and Darren Wambolt joining us in Q3.

This growth is impressive despite what you may have heard from one of our competitors even after 1N3/URun settled their lawsuit with Active in December. 1N3 was our largest customer last year, so it had an impact on our numbers especially, in Q1, less in Q2 and less in Q3. We look forward to not keeping track of those comparisons next year.

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The loss of 1N3 impacts our registration count, but financially, we are actually way ahead of last year. Being able to replace nearly a million registrations shows the amount of viral good will we have from our customers recommending us to new races (you can calculate this from the recent acquisition of 1N3, now called Cool Events, by Sack Lunch Events and their average ticket price of $15-30).

Gross Profit is actually the most important since it is how we pay our people and Amazon costs and for the year we are up. Because of their volume, 1N3 had a higher discount than many smaller races. We have been successful this year replacing their lost volume with more profitable races. More importantly, we spent hundreds of thousands of dollars in legal fees supporting 1N3 last year – and that cost is gone. So our net profit is looking very healthy, which is allowing us to do some expansion of our development team. In addition, the 1N3 races had a high amount of customer support including above average chargebacks and participant support requests. This means we have fewer customer service issues to deal with and more time to improve the core offering.

lifecycle0220The best news is that we continue to make great progress in enhancing our product offering for our customers. We have a very broad platform for races, helping them with their entire race lifecycle. Some of the great work we are doing:

Promotion. Our Analytics and Race Dashboard have made some huge strides over the past quarter, with a bunch more planned in Q4. We have also begun to expose the source of registrations. Right now it is just email, but it will expand considerably over the next quarter to include things like Facebook ads and websites. We also just released an exciting tool for Facebook Custom Audiences – which many customers report is the most effective advertising tool available to them today.

Registration. We made a major improvement to help races meet Child Privacy laws and standards. We have also steady improved the User Experience, but more on that later.

Fundraising. We’ve made a bunch of improvements to our Fundraising platform to make it simpler and improve reporting. We also introduced a “No SignUp” option that allows charities to just focus on donations.

Race Day. Use of our Photo platform continues to accelerate as races discover the great connection they can make with their participants with an integrated platform. But the most exciting and challenging work we are doing is to create the next generation of The Race Director, and really a new model for the industry with RaceDay Scoring. We are still in Alpha, but hope to release Beta this year with Production release in early 2018.

CRM. This is a new and old focus area for us. By providing races with a single database they can use throughout their race lifecycle, we have a nice single database of everyone that a race touches, with lots of interesting information about them. It is a central reason why races now use our integrated Email System to send 8 Million emails per month – to target specific customers in a highly automated way.

User Experience Manifesto Update. Hopefully you know about our User Experience Manifesto. Meredith and Darren joined us this past quarter to help bring even more focus and expertise and passion to this endeavor. We got a ton done in Q3, such as the Race Analytics Dashboard, Header Improvements, Profiles, COPPA, Results, Sponsor Display, and a whole bunch of things to improve our underlying UX infrastructure. And wait until you see what we have in store for you over the next 2 quarters – new registration, new Race Websites, new RunSignUp.com website, restructuring and simplifying the Race Dashboard, and a bunch of CRM work to bring the data to races that can make the difference.

Unfortunately, Active continues the suits against their former customers and employees, and continues a second suit against RunSignUp for races who used the term “Couch to 5K” even after their acquisition by Global Payments. The good news is we have the resources and the cash flow to pay the roughly $500K in legal fees per year this is costing us to defend ourselves and still continue to grow.  If Active’s motivation is to slow down the technology advancements we are making, or the growth of the RunSignUp Community it is not working.

As always, thank you to our customers. Your support is really important to continuing the positive cycle we have going.

New Results User Experience

We released this in a number of phases over the past month, but it is a good example of how we are committed to our User Experience Manifesto of making the best user experience for race directors and participants. The new main table is cleaner with new typography for easier reading/scanning and brings a fresh look to your race results. The search bars at the top have been cleaned up and simplified, with more use of icons and fewer words.

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The pagination options at the bottom also have a fresh design:

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Note also how moving over a row highlights it to bring easier focus. Also note that the highlighting matches your website colors.

Clicking anywhere on a row bring up a beautiful new individual result page:

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And of course mobile results look great:

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This new look highlights the profile photo of the runner, as well as the top metrics. Easy and visual links to photos and finisher certificates also make this simple for participants to get to their memories of your race quickly. And the sharing options at the bottom also enable your race to get expanded exposure.

As a race director or timer, you also have much easier editing capabilities. You see additional icons next to the search bar, such as Edit, that will bring expose an edit bar where you can customize the name of each column, decide whether to show or hide it. You can also easily drag and drop columns to reorder them – and then save it all.

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Individual results are also simple to edit or delete with the icons on the left of the name which appear only to race directors and timers. Note editing these will only effect the display of that result, and does not recalculate result places for other participants.

We are excited to continue to enhance the user experience of RunSignUp!

New Individual Results UX

We have released the new User Experience (UX) for viewing individual results:

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If the individual has a profile photo, then it will appear as well:

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(BTW, that photo is of Meredith Klein, our UX Engineer who designed this new page!)

We have some more improvements coming on Results, so stay tuned!

P.S. Just to remind you how horrible it used to look…

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RunSignUp Q2 Results

lifecycle0220We’ve started to provide an update on how things are going with RunSignUp (Q1 and 2016). The good news is that more races, timing companies, running stores and runners continue to recommend us. One of our key stats we follow is the number of races that process more than 3 transactions with us. Our numbers were great for Q2 with 19% growth (on a very large number of races!):

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Our bottom line has also faired well, with increased gross profit and lower legal fees resulting in a very solid Q2. We are using this positive momentum to continue to invest – we have added a new User Interface Developer on April 3 and Jeff Kohart (our summer intern last year) joined us full time in June to continue to accelerate our technology roadmap.

This growth is impressive despite what you may have heard from one of our competitors even after 1N3/URun settled their lawsuit with Active in December. 1N3 was our largest customer last year, so it had an impact on our numbers especially, in Q1 and less so as the year goes on.

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The loss of 1N3 impacts our registration count, but financially, we are actually ahead of last year. Gross Profit is how we pay our people and Amazon costs and for the year we are up. Because of their volume, 1N3 had a higher discount than many smaller races. We have been successful this year replacing their lost volume with more profitable races. More importantly, we spent hundreds of thousands of dollars in legal fees supporting 1N3 last year – and that cost is gone. So our net profit is looking very healthy, which is allowing us to do some expansion of our development team. In addition, the 1N3 races had a high amount of customer support including above average chargebacks and participant support requests. This means we have fewer customer service issues to deal with and more time to improve the core offering.

One of the most interesting things to note is the growth of Pageviews. This is being driven by more and more races posting Results, but much of the growth is coming from Photos. And the amazing thing is only about 1% of races have started using the free photo platform – so there is a HUGE amount of Pageview growth that will be coming. This has great implications for races with Sponsors.

We will be sharing more information and stats at the RunSignUp Symposium in a couple of weeks! We will also be sharing our technology roadmap, highlighted by:

Hope you can make it!

RunSignUp Q1 Results

RunSignUpLogoWe wanted to provide an update on how things are going with RunSignUp prior to our biannual Endurance Registration Report in early April. The good news is that more races, timing companies, running stores and runners continue to recommend us. One of our key stats we follow is the number of races that process more than 3 transactions with us. Our numbers were great for Q1 with 22% growth (on a very large number of races!):

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Our bottom line has also faired well, with increased gross margin and lower legal fees resulting in a very solid Q1. We are using this positive momentum to continue to invest – we are adding a new User Interface Developer on April 3 and a new Developer in June to continue to accelerate our technology roadmap.

This growth is impressive given what you may have heard from one of our competitors after 1N3/URun settled their lawsuit with Active in December. 1N3 was our largest customer last year, and their largest quarter is Q1 (a large % of their registrations were in Q1 last year), so it has an impact on our numbers especially in Q1.

Screen Shot 2017-03-30 at 9.06.11 AM

The loss of 1N3 impacts our registration count, but financially, we are actually ahead of last year. Gross Profit is how we pay our people and Amazon costs and we are up since 1N3 had a higher discount than the many smaller races that replaced that volume. More importantly, we spent hundreds of thousands of dollars in legal fees supporting 1n3 last year – and that cost is gone. So our net profit is looking very healthy, which is allowing us to do some expansion of our development team. In addition, the 1N3 races had a high amount of customer support with above average chargebacks and end customer requests. This means we have fewer customer service issues to deal with and more time to improve the core offering.

We have also recently received some great news that both the Napa Marathon and the Philadelphia Marathon have selected us as their race management platform. In addition, RaceJoy has been selected by a number of large marathons this year including Pittsburgh, Flying Pig, Ogden, Colfax and Philadelphia. Our mission of bringing advanced technology to the endurance industry continues to accelerate!

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