We discovered a small bug in our software that has affected races using Braintree Marketplace for payment, who also have Charities setup to get paid directly, where the Charity is paying the processing fee. This affected:
- 19 races out of the 29,000 races held since this bug was introduced
- 460 Transactions out of the 5,376,000 transactions
- $646.29 in Underpayments out of the $322,000,000 of payments made
To say it was like finding a needle in the haystack is an understatement. We are communicating with the 19 races and they will all be paid by Monday.
We certainly apologize for the error, and are glad it was relatively small. And no, we weren’t trying to skim off the top 🙂