Participant Reports in a Disaster

One of the early disaster recovery mechanisms we built into RunSignUp is saving a full list of your participants in a CSV file once a day starting the week before your race. We send race directors an email link when this is first created each year. In the event RunSignUp is not available (knock on wood, we had zero downtime last year and only 8 minutes of planned downtime total in 2015), you can click this link to get access to your participant information.

We have added a link to this in the RunSignUp dashboard, which is useful in case you misplace your email and want to practice your own disaster recovery procedures. The report can be found from the bottom of Reports > Participants > Summary:

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If you check more than 7 days prior to your race, there will be no file:
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If you check 7 or less days before your race, you will see a link:

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Author: RunSignUp

RunSignUp is the leading innovator of online tools for race registration, race day solutions, and running clubs. Services include RunSignUp for registration, RunSignUp Go for Race Day, RunSignUp RD Go for Timers, RunSignUp Clubs to enable membership management, and RaceJoy for mobile experiences. More than 10,000 race directors, timers, running club officers and running stores use these services today, including leading organizations like the Boilermaker Road Race, Crim Festival of Races, Pittsburgh Three Rivers Marathon, Inc., Fifth Third River Bank Run, Blacklight Run, Bubble Run, Night Nation, Mercedes Marathon, Kentucky Derby Festival, Leone Timing, KC Running Company, Compuscore Timing, Knoxville Track Club, Pikes Peak Road Runners, Gulf Coast Runners, Columbus Running Company, Playmakers Running Store and many more. In 2015, over 10,000 races used the system to register more than 2.7 million participants. In 2016 over 14,000 races will use the system to process over 4.3 million paid registrations. Services are free except for processing fees when conducting monetary transactions such as race registration or club membership renewal. RunSignUp is founded by runners for runners, using technical capabilities to bring the power of cloud computing to benefit the running community. For more information, visit www.RunSignUp.com.

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