When clubs move over to RunSignUp, they can import their members, including multi-person or family memberships. When new members are imported into RunSignUp, they need to “Claim” their account – so that it is matched up with a real userID in the system.
Imported multi-person memberships now get set up as sub-accounts of the primary user.
On the club membership page, there is an action for “Member Account Cleanup”. Clubs should use that to clean up any previous imports. It looks for users on a multi-person membership that are not claimed and sets them as a sub-account of the user that is the primary member of the membership.
Note: When sub-accounts are set up properly, claim E-mails will only go to parent users.