Update: We updated information on what Active was doing – we had shut their IP address down due to them scraping our site. Read Part 2 here.
Active.com decided to send out emails to many of our customers alleging that our site was down. That is NOT the case. Just to be clear:
Our site was never down.
Our widgets were never down.
We never lost transactions.
People have been able to signup for races since our last planned outage in 2015, which was for one minute on October 27, 2015 (note, we report ALL outages – even partial outages).
The cause of the Active screenshot was one of the variants we warn our customers about when they use widgets on non-https (secure) websites – that the internal proxy probably has some sort of CORS (cross origin resource sharing) blocking that disables them from accessing widgets (HTTPS pages) on HTTP websites.
As we have documented many times, a website that uses our widgets needs to be an https (secure site); otherwise browsers will act funny. In reality, our widget provides a secure transport mechanism for things like personal information and credit card numbers, but some browsers are not quite smart enough to catch that – including the ones from the people at Active. The problem is that http://pumpkinharvesthalf.com/, as the URL indicates, is not https. Therefore some browsers will not show the widget for registration. One of the reasons for this is CORS (cross origin resource sharing) blocking that disables them from accessing widgets (HTTPS pages) on HTTP websites.
We are in the process of contacting The Pumpkin Harvest Half to suggest they update to https for their website, or to put a link rather than a widget.
Here are examples of the emails that Active sent so that we can record them for posterity. We would ask Darin Adler, Mick Overbey, Matthew Mcintosh, Jordan Sisson, Xavier Gutierrez, Jason.Kuilan and what we can only guess to be others and their management team to stop sending these false statements about RunSignUp. And furthermore, we ask them to send an acknowledgement of the situation to any customers they contacted. Sam Renouf (heads up Active’s Endurance Division) and Darko Dejanovic (Active’s CEO) both have my cell phone number, and I would appreciate an apology.