No, Active, RunSignUp is Up

Update: We updated information on what Active was doing – we had shut their IP address down due to them scraping our site. Read Part 2 here.

Active.com decided to send out emails to many of our customers alleging that our site was down.  That is NOT the case.  Just to be clear:

  • Our site was never down.

  • Our widgets were never down.

  • We never lost transactions.

  • People have been able to signup for races since our last planned outage in 2015, which was for one minute on October 27, 2015 (note, we report ALL outages – even partial outages).

  • The cause of the Active screenshot was one of the variants we warn our customers about when they use widgets on non-https (secure) websites – that the internal proxy probably has some sort of CORS (cross origin resource sharing) blocking that disables them from accessing widgets (HTTPS pages) on HTTP websites.

As we have documented many times, a website that uses our widgets needs to be an https (secure site); otherwise browsers will act funny.  In reality, our widget provides a secure transport mechanism for things like personal information and credit card numbers, but some browsers are not quite smart enough to catch that – including the ones from the people at Active. The problem is that http://pumpkinharvesthalf.com/, as the URL indicates, is not https.  Therefore some browsers will not show the widget for registration.  One of the reasons for this is CORS (cross origin resource sharing) blocking that disables them from accessing widgets (HTTPS pages) on HTTP websites.

We are in the process of contacting The Pumpkin Harvest Half to suggest they update to https for their website, or to put a link rather than a widget.

Here are examples of the emails that Active sent so that we can record them for posterity. We would ask Darin Adler, Mick Overbey, Matthew Mcintosh, Jordan Sisson, Xavier Gutierrez, Jason.Kuilan and what we can only guess to be others and their management team to stop sending these false statements about RunSignUp. And furthermore, we ask them to send an acknowledgement of the situation to any customers they contacted. Sam Renouf (heads up Active’s Endurance Division) and Darko Dejanovic (Active’s CEO) both have my cell phone number, and I would appreciate an apology.

Screen Shot 2016-07-12 at 7.18.14 PM.jpg

 

Screen Shot 2016-07-12 at 7.22.04 PM.jpg

Screen Shot 2016-07-12 at 9.41.21 PM

Screen Shot 2016-07-13 at 8.31.30 AM

Screen Shot 2016-07-13 at 10.01.23 AM

Screen Shot 2016-07-13 at 10.40.22 AM.png

 

 

Author: RunSignUp

RunSignUp is the leading innovator of online tools for race registration, race day solutions, and running clubs. Services include RunSignUp for registration, RunSignUp Go for Race Day, RunSignUp RD Go for Timers, RunSignUp Clubs to enable membership management, and RaceJoy for mobile experiences. More than 10,000 race directors, timers, running club officers and running stores use these services today, including leading organizations like the Boilermaker Road Race, Crim Festival of Races, Pittsburgh Three Rivers Marathon, Inc., Fifth Third River Bank Run, Blacklight Run, Bubble Run, Night Nation, Mercedes Marathon, Kentucky Derby Festival, Leone Timing, KC Running Company, Compuscore Timing, Knoxville Track Club, Pikes Peak Road Runners, Gulf Coast Runners, Columbus Running Company, Playmakers Running Store and many more. In 2015, over 10,000 races used the system to register more than 2.7 million participants. In 2016 over 14,000 races will use the system to process over 4.3 million paid registrations. Services are free except for processing fees when conducting monetary transactions such as race registration or club membership renewal. RunSignUp is founded by runners for runners, using technical capabilities to bring the power of cloud computing to benefit the running community. For more information, visit www.RunSignUp.com.

4 thoughts on “No, Active, RunSignUp is Up”

  1. This is so incredibly cheap, unprofessional from Active and … a great demonstration that they don’t seem to know what they are talking about.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s