Bulk Refunds

We have added a new capability to do bulk refunds for races. This useful to do things like give partial refunds to everyone in a cancelled race, or if there was a problem with the shirts or the 5K course, etc. Obviously, you will need to make sure you have enough money in your refund reserve to process the refunds.

It is available as a new page under Participant Management:

Screen Shot 2016-07-11 at 4.42.19 PM.png

As you can see, there are a variety of options. The registration ID’s can be downloaded from a participant list.Then you can set various options:

  • Whether to include the Processing Fee or not. (Remember that RunSignUp can not reverse this charge to the race)
  • You can take the $1 processing fee out of what the participant receives (leave unchecked), or the race can pay the $1 fee RunSignUp charges for fulfilling these refunds (check the box).
  • If you have sold USATriathlon licenses, then one day licenses can be refunded (check the box if you want this).
  • Leave Participants in the Race.
  • Max Refund Amount. Note that if the participant has only paid $5 (maybe they used a coupon), and you set a Max of $10 refund, then that participant would only receive $5 back.


Author: RunSignUp

RunSignUp is the leading innovator of online tools for race registration, race day solutions, and running clubs. Services include RunSignUp for registration, RunSignUp Go for Race Day, RunSignUp RD Go for Timers, RunSignUp Clubs to enable membership management, and RaceJoy for mobile experiences. More than 10,000 race directors, timers, running club officers and running stores use these services today, including leading organizations like the Boilermaker Road Race, Crim Festival of Races, Pittsburgh Three Rivers Marathon, Inc., Fifth Third River Bank Run, Blacklight Run, Bubble Run, Night Nation, Mercedes Marathon, Kentucky Derby Festival, Leone Timing, KC Running Company, Compuscore Timing, Knoxville Track Club, Pikes Peak Road Runners, Gulf Coast Runners, Columbus Running Company, Playmakers Running Store and many more. In 2015, over 10,000 races used the system to register more than 2.7 million participants. In 2016 over 14,000 races will use the system to process over 4.3 million paid registrations. Services are free except for processing fees when conducting monetary transactions such as race registration or club membership renewal. RunSignUp is founded by runners for runners, using technical capabilities to bring the power of cloud computing to benefit the running community. For more information, visit www.RunSignUp.com.

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