Often the person setting up a race is not the person who has the information on setting up the payment account. We provide a “Deferred Payment Setup” where we allow a race to process up to $3,000 and then we turn transaction processing off. We do this per requirements from VISA and Mastercard as part of our Payment Facilitator agreement, and to prevent fraud and money laundering.
We have added a warning at the top of the Race Director Dashboard to races that are in this mode:
We also trigger an internal warning if a race is about to open in the next several days to one of our customer service people so we can try to contact the race director to let them know how important it is to complete the payment account setup.