Bib Exchange Kiosk

We have released a Bib Exchange Kiosk to help races facilitate onsite person-to-person transfers at a race expo. The kiosk bib exchange allows race volunteers to search for and initiate a registration transfer quickly without needing participants to go to their email to get a transfer link. This is useful when race transfers are turned off in participant management, but races still want to allow person-to-person transfers at pre-race packet pick-up.

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Here are the steps to enable and use the Bib Exchange Kiosk:

  1. Go to Participants>>Participant Management>>Bib Exchange
  2. Choose Enable Kiosk Transfers
  3. Enter a kiosk password (Volunteers will need to know and enter the kiosk password for each transfer)
  4. Enter a transfer fee
  5. Set the transfer options
  6. Use the separate kiosk link for the bib exchange kiosk

 

Once kiosk transfers are enabled, there will be a separate user interface for the race volunteers to access:

  1. Type in kiosk password and search for the original participants transfer:Untitled1
  2. Select the registration to transferUntitled2
  3. There are two types of transfers to choose from
    1. Refund: The original runner will receive a refund of their registration fee, less any refund processing fees. With this option, the new runner will pay the current price of the registration plus the transfer fee. (Note, this option is only available if the original registration was completed online and there is a registration fee associated with the registration)
    2. Gift: The original runner will not receive a refund of their entry fee and the new runner does NO pay the event entry fee. If a transfer fee is entered in the bib exchange kiosk transfer settings, the new runner will be prompted to pay that fee before completing the gift transfer
  4. Enter the new runner’s contact information and any necessary notes, then confirm the transferUntitled3
  5. The system takes the runner into expo mode, so they can complete their full registration information, sign the race waiver, and answer any race questions.Untitled4
  6. Once the registration and payment are complete, a NEXT REGISTRANT button appears on the confirmation page. When selected, the system will take you back to the beginning of the bib exchange kiosk.

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Transfer Settings:

  • When transferring, keep the same bib number and chip numbers for the new registrant – If this option is selected and bib numbers are assigned in the system, the new runner will automatically be assigned the original person’s bib number. This is helpful for timers using the RunSignUp timing integration, old runner will be removed and the new runner will automatically update with the same bib number.
  • When transferring, allow the new registrant to register for any event even if normal registration is closed (up to the date that transfer requests close) – If this option is selected, the new runner will have the option to register for any event, regardless of what the original runner was registered for.

 

Author: RunSignUp

RunSignUp is the leading innovator of online tools for race registration, race day solutions, and running clubs. Services include RunSignUp for registration, RunSignUp Go for Race Day, RunSignUp RD Go for Timers, RunSignUp Clubs to enable membership management, and RaceJoy for mobile experiences. More than 10,000 race directors, timers, running club officers and running stores use these services today, including leading organizations like the Boilermaker Road Race, Crim Festival of Races, Pittsburgh Three Rivers Marathon, Inc., Fifth Third River Bank Run, Blacklight Run, Bubble Run, Night Nation, Mercedes Marathon, Kentucky Derby Festival, Leone Timing, KC Running Company, Compuscore Timing, Knoxville Track Club, Pikes Peak Road Runners, Gulf Coast Runners, Columbus Running Company, Playmakers Running Store and many more. In 2015, over 10,000 races used the system to register more than 2.7 million participants. In 2016 over 14,000 races will use the system to process over 4.3 million paid registrations. Services are free except for processing fees when conducting monetary transactions such as race registration or club membership renewal. RunSignUp is founded by runners for runners, using technical capabilities to bring the power of cloud computing to benefit the running community. For more information, visit www.RunSignUp.com.

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