Import Question Answers

We have added the capability to import answers to custom questions. This can be useful if you want to record information about participants that you want to merge into their registration information.

Roller Coaster Races was the customer who suggested this. They give different amounts of park tickets based on the membership type of the registrant and the event they are in, which they manually calculate in excel. Now, they can upload the numbers so they are tied to each registrant and a “ticket count” question could be included in their data and show up in the check-in app and pop-up.

You can do this with hidden question fields, so participants never need to see this information and it can just be used for check-in or other administrative purposes.

You can also get clever with this combination. For example you could take a long description on an Add-On and import a short description into a question that displays for the merchandise pickup check-in to make that process more efficient.

The setting is under Participant Management -> Question Setup. You need to format your import file EXACTLY for this to work as described on the page. The key items are:

  • Exact Header Name match to the Custom Question
  • Registration ID
  • Exact Question Answer if you are matching to choices like State

Imports are case insensitive, but the question text and responses must match exactly (unless it is a Freeform question).

For Yes/No questions, the following mapping exists:

  • Yes = Yes, Y, T
  • No = No, N, F

Here is a screen shot of the Import Question page:

Screen Shot 2016-04-15 at 9.54.14 AM.png

Author: RunSignUp

RunSignUp is the leading innovator of online tools for race registration, race day solutions, and running clubs. Services include RunSignUp for registration, RunSignUp Go for Race Day, RunSignUp RD Go for Timers, RunSignUp Clubs to enable membership management, and RaceJoy for mobile experiences. More than 10,000 race directors, timers, running club officers and running stores use these services today, including leading organizations like the Boilermaker Road Race, Crim Festival of Races, Pittsburgh Three Rivers Marathon, Inc., Fifth Third River Bank Run, Blacklight Run, Bubble Run, Night Nation, Mercedes Marathon, Kentucky Derby Festival, Leone Timing, KC Running Company, Compuscore Timing, Knoxville Track Club, Pikes Peak Road Runners, Gulf Coast Runners, Columbus Running Company, Playmakers Running Store and many more. In 2015, over 10,000 races used the system to register more than 2.7 million participants. In 2016 over 14,000 races will use the system to process over 4.3 million paid registrations. Services are free except for processing fees when conducting monetary transactions such as race registration or club membership renewal. RunSignUp is founded by runners for runners, using technical capabilities to bring the power of cloud computing to benefit the running community. For more information, visit

3 thoughts on “Import Question Answers”

    1. Go to the Participant Report and click on Report Options and then Customize View. Pick the tab that shows all fields and pick the questions you want to show or export. They are also in the Check-In app as options.

      As an aside, please send questions to if you need quick answers. We do not check these comments sections very often.

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