Refund Policy Page on Race Websites

We have automatically added a new Menu item and page to race websites that make clear the refund policy for each race. this helps reduce confusion over refund policies.

We do this based on the settings you have for refunds. For example, if you have refunds turned on with certain parameters, they are inserted into the page:

Screen Shot 2016-04-06 at 9.26.52 AM.png

Participants can contact you via our form (so they can not access your email address directly):

Screen Shot 2016-04-06 at 9.33.15 AM.png

If you have a no refunds policy, that also shows:

Screen Shot 2016-04-06 at 9.35.16 AM.png

You can hide this page in the Race -> Race Page -> Menu Order page:

Screen Shot 2016-04-06 at 10.17.19 AM.png

Note that you can set your own refund policy in the Refund Setup:

Screen Shot 2016-04-06 at 10.13.16 AM.png

Note we still have the same options for participants to agree to the refund policy during registration:

Screen Shot 2016-04-06 at 10.13.48 AM.png


Author: RunSignUp

RunSignUp is the leading innovator of online tools for race registration, race day solutions, and running clubs. Services include RunSignUp for registration, RunSignUp Go for Race Day, RunSignUp RD Go for Timers, RunSignUp Clubs to enable membership management, and RaceJoy for mobile experiences. More than 10,000 race directors, timers, running club officers and running stores use these services today, including leading organizations like the Boilermaker Road Race, Crim Festival of Races, Pittsburgh Three Rivers Marathon, Inc., Fifth Third River Bank Run, Blacklight Run, Bubble Run, Night Nation, Mercedes Marathon, Kentucky Derby Festival, Leone Timing, KC Running Company, Compuscore Timing, Knoxville Track Club, Pikes Peak Road Runners, Gulf Coast Runners, Columbus Running Company, Playmakers Running Store and many more. In 2015, over 10,000 races used the system to register more than 2.7 million participants. In 2016 over 14,000 races will use the system to process over 4.3 million paid registrations. Services are free except for processing fees when conducting monetary transactions such as race registration or club membership renewal. RunSignUp is founded by runners for runners, using technical capabilities to bring the power of cloud computing to benefit the running community. For more information, visit

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