Case Study: Erie Runners Club, Big White Trailer, and RunSignUp

We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users.  This Case Study focuses on a commitment to Race Day technology. 

View the PDF Version of the Case Study

Case Study Header for WordPress

Erie Runners Club, RunSignUp, and Race DayPicture3

The Erie Runners Club invested in equipment and technology to make race day registration and check-in easier and more efficient.


About the Erie Runners Club and Big White Trailer

ERC was founded in 1976 to serve the running/racing needs of Northwestern PA, Western NY, and Northeastern OH offering their nearly 800 members at least one race each month. Club member Jim Lang is also the owner of the timing company Big White Trailer, timing and/or directing several of the club events, including the ERC St. Patrick’s Day Distance Festival.


Committing to Technology

Initially, the St Patrick’s Day Race only offered registration via paper; online registration was introduced as a compliment to the event. Since then, the Erie Runners Club has fully committed to technology to enhance the race experience. They purchased laptops, receipt printers, and barcode scanners to use as kiosks and operate the race day Check-In App.Picture4


Registration Kiosk

When someone forgot to print paper applications to take to packet pickup, Jim grabbed a laptop and set up a registration kiosk. After a quick test proved easy, they did all registrations at Packet Pickup via kiosk.

In total, they had 11 mailed-in paper applications, and ~50 Race Day paper entries.


A More Efficient Check-In Process

Picture1With their full suite of race day technology, ERC was able to offer a smooth race day. To
expedite the process:

  • They emailed all registrants with their barcode and a suggestion to print – about 1/3 of participants did bring their printed barcodes.
  • All runners got a printed receipt with their shirt information from the check-in desk; they were then moved to a separate shirt line to speed things up.

The club’s full commitment to technology allowed them to create a truly seamless check-in process. The settings they used for their Check-In App are below:

Picture2


“Believe it – every problem I had with Saturday’s race was from a paper app on race day. NOTHING went wrong with check-in, receipt printing, or giveaways.” 

– Jim Lang, Big White Trailer

If you have a success story about your race, store or club, big or small,  email us
…we’d love to explore a Case Study on your topic!

Author: RunSignUp

RunSignUp is the leading innovator of online tools for race registration, race day solutions, and running clubs. Services include RunSignUp for registration, RunSignUp Go for Race Day, RunSignUp RD Go for Timers, RunSignUp Clubs to enable membership management, and RaceJoy for mobile experiences. More than 10,000 race directors, timers, running club officers and running stores use these services today, including leading organizations like the Boilermaker Road Race, Crim Festival of Races, Pittsburgh Three Rivers Marathon, Inc., Fifth Third River Bank Run, Blacklight Run, Bubble Run, Night Nation, Mercedes Marathon, Kentucky Derby Festival, Leone Timing, KC Running Company, Compuscore Timing, Knoxville Track Club, Pikes Peak Road Runners, Gulf Coast Runners, Columbus Running Company, Playmakers Running Store and many more. In 2015, over 10,000 races used the system to register more than 2.7 million participants. In 2016 over 14,000 races will use the system to process over 4.3 million paid registrations. Services are free except for processing fees when conducting monetary transactions such as race registration or club membership renewal. RunSignUp is founded by runners for runners, using technical capabilities to bring the power of cloud computing to benefit the running community. For more information, visit www.RunSignUp.com.

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