Changing Events and Add-Ons for Imported Participants

We have a number of races who have moved to RunSignUp from another vendor while registration is open. This typically means they import those registrations into RunSignUp and use the RunSignUp Participant Management capabilities so participants can do self-management.

In Add-On and Event management, you can now turn on the ability for participants to get credit for their previous events and add-ons if there was an Offline Payment entered during import.

For example, here is the original Add-On order:

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With Participant Management turned on, the runner can claim their registration and then go into their profile to manage their registration and add-ons. In this example, they the quantity of Add-On 1 and add an Extra Large.

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In the checkout page, they can see they get credit for their previous purchases and are only charged for the new items:

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Note that we only credit you for the add-ons and options you keep. This means if your change a size of an option you would be removing a Small and replacing with a Medium, we do not automatically calculate credit for the Small. Of course the race director has the ability to make this change on the back end manually, and this limitation applies to imported add-ons – so the use case is fairly small.

Of course, if you intend to do this at scale, make sure to do some import testing to make sure you are entering the information and offline payments correctly. And welcome to RunSignUp!

Author: RunSignUp

RunSignUp is the leading innovator of online tools for race registration, race day solutions, and running clubs. Services include RunSignUp for registration, RunSignUp Go for Race Day, RunSignUp RD Go for Timers, RunSignUp Clubs to enable membership management, and RaceJoy for mobile experiences. More than 10,000 race directors, timers, running club officers and running stores use these services today, including leading organizations like the Boilermaker Road Race, Crim Festival of Races, Pittsburgh Three Rivers Marathon, Inc., Fifth Third River Bank Run, Blacklight Run, Bubble Run, Night Nation, Mercedes Marathon, Kentucky Derby Festival, Leone Timing, KC Running Company, Compuscore Timing, Knoxville Track Club, Pikes Peak Road Runners, Gulf Coast Runners, Columbus Running Company, Playmakers Running Store and many more. In 2015, over 10,000 races used the system to register more than 2.7 million participants. In 2016 over 14,000 races will use the system to process over 4.3 million paid registrations. Services are free except for processing fees when conducting monetary transactions such as race registration or club membership renewal. RunSignUp is founded by runners for runners, using technical capabilities to bring the power of cloud computing to benefit the running community. For more information, visit www.RunSignUp.com.

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