FundRaiser Refunds

You can now set a registration fee for Fundraisers, but automatically refund part or all of it once they meet a certain goal. For example you may have a registration fee of $100, but do an automatic refund of $100 once the fundraiser collects over $500.

The setup for this is done on a per event basis under the Fundraiser setup:

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The “Ensure Registration Balance ≥” option on the right looks at the registrations creditable amount, which is the total paid for that registration minus any refunds.  However, that is the total amount paid for that registration, including giveaway costs, add-ons, etc.  Therefore, it is possible to refund add-on purchases on accident.  For example, if a registrant purchases $15 in add-ons, but the “Ensure Registration Balance ≥” field is set to $10, it’s possible that $5 worth of add-ons are refunded.

Note the option to apply for a refund is only available while registration is open.

Note also the processing fee is NOT refunded.

Note also when you turn this feature on, it will automatically turn on the Refund Reserve if it is not already on.

Author: RunSignUp

RunSignUp is the leading innovator of online tools for race registration, race day solutions, and running clubs. Services include RunSignUp for registration, RunSignUp Go for Race Day, RunSignUp RD Go for Timers, RunSignUp Clubs to enable membership management, and RaceJoy for mobile experiences. More than 10,000 race directors, timers, running club officers and running stores use these services today, including leading organizations like the Boilermaker Road Race, Crim Festival of Races, Pittsburgh Three Rivers Marathon, Inc., Fifth Third River Bank Run, Blacklight Run, Bubble Run, Night Nation, Mercedes Marathon, Kentucky Derby Festival, Leone Timing, KC Running Company, Compuscore Timing, Knoxville Track Club, Pikes Peak Road Runners, Gulf Coast Runners, Columbus Running Company, Playmakers Running Store and many more. In 2015, over 10,000 races used the system to register more than 2.7 million participants. In 2016 over 14,000 races will use the system to process over 4.3 million paid registrations. Services are free except for processing fees when conducting monetary transactions such as race registration or club membership renewal. RunSignUp is founded by runners for runners, using technical capabilities to bring the power of cloud computing to benefit the running community. For more information, visit

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