Enhanced Self-Serve Add-On Management

We have added some big refinements to allow race directors to customize how runners can manage their add-ons.

This let’s a runner remove an item (note there is not a refund for these), and buy additional add-ons (if they remove items and buy other items in the same transaction they do get credit for the removed items).

Here is the setup page:

Participant Management for Add-ons

The setup allows you to set an overall policy, or on a per add-on basis. In the above example it has been turned on and it allows runners to make a change up to 1 day prior to the event.

You can also customize this on a per add-on basis. There are three add-ons shown:

  • Send bib. This is set to a custom setting, and it is NOT allowed to be managed. This means a runner can not come in after registration and pay for their bib to be sent to them.
  • Pre-Pay Race Day Pickup. This is set to use the overall settings, which means that people can buy this add-on until 1 day before the event.
  • Upgrade to VIP. This allows a person to both upgrade as well as remove this add-on.

The option not shown is to allow people to buy, but not remove. That would be done by simply unchecking the box by “Allow participant to remove already purchased add-ons.”

Author: RunSignUp

RunSignUp is the leading innovator of online tools for race registration, race day solutions, and running clubs. Services include RunSignUp for registration, RunSignUp Go for Race Day, RunSignUp RD Go for Timers, RunSignUp Clubs to enable membership management, and RaceJoy for mobile experiences. More than 10,000 race directors, timers, running club officers and running stores use these services today, including leading organizations like the Boilermaker Road Race, Crim Festival of Races, Pittsburgh Three Rivers Marathon, Inc., Fifth Third River Bank Run, Blacklight Run, Bubble Run, Night Nation, Mercedes Marathon, Kentucky Derby Festival, Leone Timing, KC Running Company, Compuscore Timing, Knoxville Track Club, Pikes Peak Road Runners, Gulf Coast Runners, Columbus Running Company, Playmakers Running Store and many more. In 2015, over 10,000 races used the system to register more than 2.7 million participants. In 2016 over 14,000 races will use the system to process over 4.3 million paid registrations. Services are free except for processing fees when conducting monetary transactions such as race registration or club membership renewal. RunSignUp is founded by runners for runners, using technical capabilities to bring the power of cloud computing to benefit the running community. For more information, visit www.RunSignUp.com.

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