Advanced Payment Delays

Advanced Payment (aka Vantiv) accounts with payments made on August 10 (you would see this in the View Payments button on the Financial Summary page) will see a one day delay in the payment receipt into your bank account. Here is the explanation from Vantiv:

On August 10th, 2015, the ecommerce front end system experienced a slowdown which necessitated a move to our backup online processing server.

The root cause was our front end database, which caused a move to our emergency online processing server. Online transaction processing was moved to our secondary server due to issues encountered during a maintenance operation. While all funds were successfully settled to the FBO Settlement Account, we recovered from our backup online transaction processing too late to send out funding instructions. Therefore, no Funds transfers were initiated for delivery today. The root cause of the issue is under investigation and maintenance procedures will be revised to avoid a repeat.

The issue that occurred was not a fault of the Dynamic Payout product, but a system issue that affected all merchants processing on the Lowell platform.

We apologize for any processing and payout disruption that you may have experienced as a result of the service interruption. Vantiv takes its responsibilities to provide consistent levels of service very seriously, and we are committed to restoring your trust and confidence.

Thank you,
Jeff Shapiro
Director, PayFac Merchant Relations

Author: RunSignUp

RunSignUp is the leading innovator of online tools for race registration, race day solutions, and running clubs. Services include RunSignUp for registration, RunSignUp Go for Race Day, RunSignUp RD Go for Timers, RunSignUp Clubs to enable membership management, and RaceJoy for mobile experiences. More than 10,000 race directors, timers, running club officers and running stores use these services today, including leading organizations like the Boilermaker Road Race, Crim Festival of Races, Pittsburgh Three Rivers Marathon, Inc., Fifth Third River Bank Run, Blacklight Run, Bubble Run, Night Nation, Mercedes Marathon, Kentucky Derby Festival, Leone Timing, KC Running Company, Compuscore Timing, Knoxville Track Club, Pikes Peak Road Runners, Gulf Coast Runners, Columbus Running Company, Playmakers Running Store and many more. In 2015, over 10,000 races used the system to register more than 2.7 million participants. In 2016 over 14,000 races will use the system to process over 4.3 million paid registrations. Services are free except for processing fees when conducting monetary transactions such as race registration or club membership renewal. RunSignUp is founded by runners for runners, using technical capabilities to bring the power of cloud computing to benefit the running community. For more information, visit www.RunSignUp.com.

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