RaceJoy Bug on Apple

UPDATE: This one was a little tough, but we were able to re-create the precise use case that caused RaceJoy to terminate at MILE-1 for Version 3.0.7. 

The conditions required were:

1.       Apple iOS 8.1 or Higher

2.       Phone had to be in Locked Mode

a.       application in background or foreground is not an issue.. but if the phone is locked, then in the later versions of Apple iOS they have decided to kill the application client during certain UIKit actions.  You can google this killclient action (gpus_returnnotpermittedkillclient ) and see that actually many have reported this as a iOS8 bug to Apple and they agreed and Apple it appears has fixed certain aspects… but it appears to still be an issue in locked mode.

We had added code in V3.0.7 to refresh the app screen after reaching MILE-1.  Only an issue if the phone is locked.  We are submitting the change/fix tonight.

With the latest RaceJoy release, there appears to be a bug for about 20% of Apple iPhone users. We are trying to recreate the bug now so we can find a solution.

The problem occurs when the 1 Mile notification is sent. For about 20% of iPhone users, the phone then stops sending tracking information.

If you happen to have had this happen to you, let us know – we would like to know what version of iOS you are on and what version of the iPhone you had to hopefully track this down.

Author: RunSignUp

RunSignUp is the leading innovator of online tools for race registration, race day solutions, and running clubs. Services include RunSignUp for registration, RunSignUp Go for Race Day, RunSignUp RD Go for Timers, RunSignUp Clubs to enable membership management, and RaceJoy for mobile experiences. More than 10,000 race directors, timers, running club officers and running stores use these services today, including leading organizations like the Boilermaker Road Race, Crim Festival of Races, Pittsburgh Three Rivers Marathon, Inc., Fifth Third River Bank Run, Blacklight Run, Bubble Run, Night Nation, Mercedes Marathon, Kentucky Derby Festival, Leone Timing, KC Running Company, Compuscore Timing, Knoxville Track Club, Pikes Peak Road Runners, Gulf Coast Runners, Columbus Running Company, Playmakers Running Store and many more. In 2015, over 10,000 races used the system to register more than 2.7 million participants. In 2016 over 14,000 races will use the system to process over 4.3 million paid registrations. Services are free except for processing fees when conducting monetary transactions such as race registration or club membership renewal. RunSignUp is founded by runners for runners, using technical capabilities to bring the power of cloud computing to benefit the running community. For more information, visit www.RunSignUp.com.

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