Claiming Accounts for Imported Runners

When a race imports runners, those runners are not “real” RunSignUp users with a password and the ability to edit their information. We have facilities in RunSignUp that allow runners to “Claim” their account. We also have facilities to “Merge” two people – for example if a runner has a RunSignUp account but they were imported in a race for some reason.

Claim AccountWe have made a change to try to catch these up front so the user can solve this themselves. First, we have added the message at the right to someone trying to login to edit their information.

Merge AccountsWe have also created a mechanism if a runner was imported and they have a valid login already on RunSignUp with the same email address. On the right is the message they see when they try to login, and below is the merge account utility screen they will see:

Merge Accounts

Author: RunSignUp

RunSignUp is the leading innovator of online tools for race registration, race day solutions, and running clubs. Services include RunSignUp for registration, RunSignUp Go for Race Day, RunSignUp RD Go for Timers, RunSignUp Clubs to enable membership management, and RaceJoy for mobile experiences. More than 10,000 race directors, timers, running club officers and running stores use these services today, including leading organizations like the Boilermaker Road Race, Crim Festival of Races, Pittsburgh Three Rivers Marathon, Inc., Fifth Third River Bank Run, Blacklight Run, Bubble Run, Night Nation, Mercedes Marathon, Kentucky Derby Festival, Leone Timing, KC Running Company, Compuscore Timing, Knoxville Track Club, Pikes Peak Road Runners, Gulf Coast Runners, Columbus Running Company, Playmakers Running Store and many more. In 2015, over 10,000 races used the system to register more than 2.7 million participants. In 2016 over 14,000 races will use the system to process over 4.3 million paid registrations. Services are free except for processing fees when conducting monetary transactions such as race registration or club membership renewal. RunSignUp is founded by runners for runners, using technical capabilities to bring the power of cloud computing to benefit the running community. For more information, visit

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