Reporting Bug

We found and fixed a small bug (we try to report all bugs and fixes) that does not impact money paid by participants or paid to races.

It is just a problem with reporting Giveaway Items when there is a cost to them and multiple were ordered in a single transaction. For example if your XXL T-Shirt costs $5.00 and two people registered for your race and each person ordered one. They paid the $10, and your race received that payment. However, in one of the reports it will show as “Other” while the rest of your XXL shirts that were ordered one at a time would appear under the Giveaway column.

Here is an example from a real race where the total amount for Giveaways should have been $373 + $33 = $406 all in the “Giveaway” column:

Screen Shot 2015-04-17 at 7.50.56 AM

This is from the report on the Financial Summary page. The “Download Report” will provide you a report where totals for quantity and  are given for each category of items sold – like Race Fees, Giveaways, Donations, etc.

The Giveaway specific report works properly. The bug has been fixed for future transactions, but the report can not be modified for the past transactions.

Author: RunSignUp

RunSignUp is the leading innovator of online tools for race registration, race day solutions, and running clubs. Services include RunSignUp for registration, RunSignUp Go for Race Day, RunSignUp RD Go for Timers, RunSignUp Clubs to enable membership management, and RaceJoy for mobile experiences. More than 10,000 race directors, timers, running club officers and running stores use these services today, including leading organizations like the Boilermaker Road Race, Crim Festival of Races, Pittsburgh Three Rivers Marathon, Inc., Fifth Third River Bank Run, Blacklight Run, Bubble Run, Night Nation, Mercedes Marathon, Kentucky Derby Festival, Leone Timing, KC Running Company, Compuscore Timing, Knoxville Track Club, Pikes Peak Road Runners, Gulf Coast Runners, Columbus Running Company, Playmakers Running Store and many more. In 2015, over 10,000 races used the system to register more than 2.7 million participants. In 2016 over 14,000 races will use the system to process over 4.3 million paid registrations. Services are free except for processing fees when conducting monetary transactions such as race registration or club membership renewal. RunSignUp is founded by runners for runners, using technical capabilities to bring the power of cloud computing to benefit the running community. For more information, visit

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