Worrying About Details

Continuous ImprovementI was at the Portland Marathon Race Director College in Charleston this week. These types of events are always great to learn what race directors need.

There was a panel session with several registration companies talking about technology trends (we did not pay to be on the panel). The point that all three of them made was that all registration was the same. We beg to differ, and actually have a release planned this spring where we are going to do a massive improvement of the registration process.

We worry about the details, and we are getting feedback from large customers who have moved from other systems to RunSignUp that says it matters. One race has seen a decline of 80% in support requests from runners. Another race series has seen a drop of over half.

Of course that means less of a burden on the race, but the real benefit is making life better and easier for the runner. And that is the core of our business – making things better and easier for runners, race directors and timers. So we will keep refining and improving.

Author: RunSignUp

RunSignUp is the leading innovator of online tools for race registration, race day solutions, and running clubs. Services include RunSignUp for registration, RunSignUp Go for Race Day, RunSignUp RD Go for Timers, RunSignUp Clubs to enable membership management, and RaceJoy for mobile experiences. More than 10,000 race directors, timers, running club officers and running stores use these services today, including leading organizations like the Boilermaker Road Race, Crim Festival of Races, Pittsburgh Three Rivers Marathon, Inc., Fifth Third River Bank Run, Blacklight Run, Bubble Run, Night Nation, Mercedes Marathon, Kentucky Derby Festival, Leone Timing, KC Running Company, Compuscore Timing, Knoxville Track Club, Pikes Peak Road Runners, Gulf Coast Runners, Columbus Running Company, Playmakers Running Store and many more. In 2015, over 10,000 races used the system to register more than 2.7 million participants. In 2016 over 14,000 races will use the system to process over 4.3 million paid registrations. Services are free except for processing fees when conducting monetary transactions such as race registration or club membership renewal. RunSignUp is founded by runners for runners, using technical capabilities to bring the power of cloud computing to benefit the running community. For more information, visit www.RunSignUp.com.

2 thoughts on “Worrying About Details”

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s