Continuous Improvement

Continuous ImprovementWe have written about this before. At RunSignup this is both a cultural component as well as a technical foundation.

Culturally, we seek to continuously improve. We try to develop good solutions for customers, but they are never perfect. We learn from the feedback and then make improvements. You can see this by how we issue new releases of old functionality like Teams, Donations, Results, TXT Messaging, etc. This cultural acceptance of not being perfect and always listening for ideas for improvement give us literally thousands (we had over 1,800 releases in 2014) of micro-improvements, like the little report we added to the daily registration email today. This allows us to serve our customers well.

Technically, we have built a high availability platform that allows us to make changes to the code and infrastructure and have zero downtime for all but the biggest changes to the database (we have one coming on Thursday). Over the past several weeks we have completely upgraded the servers we are running on Amazon AWS to the configuration we outlined in the Boilermaker opening blog.  With zero downtime. In fact the system is now designed with higher availability and you may have noticed the site got several milliseconds faster 🙂

This afternoon, we updated the software infrastructure (upgrade to HVM and a new version of PHP and a new implementation of caching) on all of our webservers. We have pretty high volume right now with several registrations happening every minute. Not a single registration was delayed or interfered with.  Techies call that “PRETTY COOL!”

We invested a lot of expertise and time to give ourselves these capabilities so that we can truly implement our cultural goal of continuous improvement. This means we can serve our customers well – which makes the hard work all worthwhile.

Author: RunSignUp

RunSignUp is the leading innovator of online tools for race registration, race day solutions, and running clubs. Services include RunSignUp for registration, RunSignUp Go for Race Day, RunSignUp RD Go for Timers, RunSignUp Clubs to enable membership management, and RaceJoy for mobile experiences. More than 10,000 race directors, timers, running club officers and running stores use these services today, including leading organizations like the Boilermaker Road Race, Crim Festival of Races, Pittsburgh Three Rivers Marathon, Inc., Fifth Third River Bank Run, Blacklight Run, Bubble Run, Night Nation, Mercedes Marathon, Kentucky Derby Festival, Leone Timing, KC Running Company, Compuscore Timing, Knoxville Track Club, Pikes Peak Road Runners, Gulf Coast Runners, Columbus Running Company, Playmakers Running Store and many more. In 2015, over 10,000 races used the system to register more than 2.7 million participants. In 2016 over 14,000 races will use the system to process over 4.3 million paid registrations. Services are free except for processing fees when conducting monetary transactions such as race registration or club membership renewal. RunSignUp is founded by runners for runners, using technical capabilities to bring the power of cloud computing to benefit the running community. For more information, visit www.RunSignUp.com.

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