2014 Availability Report

redundancyIn 2014 we had outages totaling 16-21 minutes (depending on how you count an outage) for an availability of 99.996%.  This is down from 99.998% in 2013.

As usual, we do a year end (well, almost – there are still 7 days to go as this is written) report on our availability for the year.  Here is a list of all of our availability issues.

We were totally unavailable on:

  • Oct. 2: 5 Minutes
  • Dec. 1: 8 Minutes

We had partial outages:

  • May 6: 2 minutes affecting half of our users
  • August 4: 4  minutes affecting about 1/8 of our users

We had delayed service during a major database upgrade on July 15 that took less than 4 minutes.  Users experienced no outage, but depending on what they were doing would have had about a 2 minute delay in the system during check out.  Otherwise, there may have been minor delays.

In some ways, we are proud that we have a system where we were able to push 1,847 new deployments of the system this year (yes, we really had 1,847 separate deployments with improvements, however incremental, each time) with very limited outage. This is a major advantage to our customers as we are able to make very rapid changes and “continuously improve” our system without impacting ongoing transactions.  Except for that one major database upgrade, we are able to add tables to the database while people are in the middle of signing up for a race and not impact the users at all.

On the other hand, we want to continue to strive for that elusive 100%. In the mean time, we will continue to communicate our issues in an open manner so we can all learn from our mistakes and problems.

Author: RunSignUp

RunSignUp is the leading innovator of online tools for race registration, race day solutions, and running clubs. Services include RunSignUp for registration, RunSignUp Go for Race Day, RunSignUp RD Go for Timers, RunSignUp Clubs to enable membership management, and RaceJoy for mobile experiences. More than 10,000 race directors, timers, running club officers and running stores use these services today, including leading organizations like the Boilermaker Road Race, Crim Festival of Races, Pittsburgh Three Rivers Marathon, Inc., Fifth Third River Bank Run, Blacklight Run, Bubble Run, Night Nation, Mercedes Marathon, Kentucky Derby Festival, Leone Timing, KC Running Company, Compuscore Timing, Knoxville Track Club, Pikes Peak Road Runners, Gulf Coast Runners, Columbus Running Company, Playmakers Running Store and many more. In 2015, over 10,000 races used the system to register more than 2.7 million participants. In 2016 over 14,000 races will use the system to process over 4.3 million paid registrations. Services are free except for processing fees when conducting monetary transactions such as race registration or club membership renewal. RunSignUp is founded by runners for runners, using technical capabilities to bring the power of cloud computing to benefit the running community. For more information, visit www.RunSignUp.com.

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