Thanksgiving Stats

TurkeyRonWe are very thankful for all the people who made use of RunSignUp yesterday. We were also thankful our self-serve technology worked so well (and we didn’t have too many support calls!).

Here are the numbers for 2015 Thanksgiving Day:


  • 223 Races used us for Registration
  • 212,000 People Registered via RunSignUp (plus a lot more that were imported)
  • Over 2 Million Emails were sent by these races to promote and communicate with their participants


  • 10 Races used our new Check-In App
  • 12,000 Runners checked in for those races


  • 104 Races used us for Results (including some who did not use us for registration like
  • 36 Races using our Notification System
  • 45,000 Result Notifications sent via TXT and EMail
  • 366,000 Page Views on Thanksgiving Day – mostly looking at Results
  • 61% of those page views were on Apple devices (glad our Results are mobile ready!)
  • 18% of page views were on Android (runners like Apple better it seems)
  • Unknown Hundreds of Thousands being scored with The Race Director


  • 16 RaceJoy Ready Events


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Free Partner Website Setup

BETA – This capability is now available for testing on  The data on the test server is a little bit old, but you should be able to test. If you have a Partner account, you should be able to sign in and go thru the process below. We would love feedback, although there are a number of things that will be improved and expanded. We expect to release this in early December on production. We have some customers that were on old WordPress Sites, and those will be shut down at some point and we encourage moving to this new platform.

We have extended our Free Race and Club Website capability to our Partners who manage multiple races. The Partner Website makes it easy for timers and race series to have a website that is driven directly from the RunSignUp database, making things like upcoming race lists and results lists very simple to manage.

Partner websites are available for free to our large partners with over 5,000 registrations per year and more than 10 races. It is built to be self-serve so that you can build and manage the website yourself. Learn more about the Partner Program.

Partner Websites have a number of features:

  • Native Mobile Race Website
  • Automatically created and updated integrated Components for common things like:
    • Upcoming Race List
    • Results
    • Image Galleries
    • Contacts Us
    • Sponsors
    • Instagram Feed
    • YouTube Videos
  • Add your own Custom Pages for things like Timing Services, Frequently Asked Questions, About Us, etc.
  • Fully integrated with the database – for example when a race is added to your partnership, it automatically appears on your Upcoming Races list.
  • Map your domain to the website so your customers will see
  • Your own Logo and Cover Photo are the highlight of your site (no ads)
  • Pick your own color palette
  • Continuous improvements that are made by RunSignUp without any effort on your part to add features and improve the functionality

Here is a video overview of features and how to build your own website (we forgot to mention a few features like the ability to customize the colors):

How To Build Your Own Partner Website
Here is a simple example that took less than 30 minutes to create. Note how it has a completely dynamic list of upcoming races on the sidebar on the left, has content with interspersed images and text, and has dynamic race calendar and results listing, a page to show an Image Library, and a secure Contact Us page:

Partner Website


Step 1 – Setup
Simply enter in the website name you want to use (it defaults to your Partner name). A URL of “” is automatically created. We have an explanation in another blog about how you can qualify and set up your own domain to be mapped to this website –

Screen Shot 2015-11-17 at 11.26.05 AM

Website Structure
Your Website will have this basic structure:

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The first thing you want to do is create your Homepage, where there is a dedicated menu item for this.

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You will need to add one of more Sections to the Homepage.

Sections are where the real content is added. For the example in this blog, we only have one section on the homepage (that you see at the top). Here is the setup:

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Screen Shot 2015-11-18 at 1.26.23 PMThe heading will show with a separator line under it as shown on the right (Bob Bickel Partner Website).

The content can be any text with any number of links. Note you can format the text – for example I used a “heading” format for the “Your Home for Race Registration!”, and then the regular paragraph format for the rest. You do have the ability to put in your own HTML if you are familiar with that.Screen Shot 2015-11-18 at 1.30.42 PM

You can also upload an image as we did in this example. We resize the image based on the alignment you select. In this case the image is made smaller and aligned on the right hand side. As you can see, you have the ability to put images to the right or left or below the content.

If you want multiple images on a page, then you can create multiple Sections, or see the section below on Images for displaying a number of images together in a gallery.

Now that you have a Homepage, you can add pages. Here are the pages that make up this example:

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Screen Shot 2015-11-18 at 1.43.24 PMEditing Pages
When you first create a page or edit the page, you can configure it with the following options:

Page Name – this will also appear on the Menu and the top of the page.

Page Display – You will typically display the page as a Menu Item. Primary Menu Items show at the top of every page.

Secondary Menu Item – This is for pages that can be grouped together, for example the “Our People” and “Contact Us”:

Screen Shot 2015-11-18 at 1.46.58 PM.png

If you need to create a Menu grouping, simply select that on the Secondary Menu option list:

Screen Shot 2015-11-18 at 1.51.00 PM.png

Page URL – We default to the page name, but you can set this to whatever you want.

Page SectionsPage Content – Sections
After you create a Page, you add Sections to put content in. Sections allow you to break a page into multiple sections of content, which you will see is simple, but very powerful. Here is a screen shot of how there can be multiple Sections on a page on the right.

Simple Content Section
Sections can have text content and an image – so if you Create or Edit a Section, the top part will look like this, with a Section Heading, a text area (you can also enter HTML code with the little “<>” sign on the top right of the editor), and an image or PDF file.

Adding Content

Image PositioningYou also have the ability to position the image as shown on the right. You can also hide the Section Header. The example below shows a right justified image and showing the header on the Section.


Multiple Sections
You can put multiple sections together on a page as we did in the page:

Multiple Sections

Integrated ComponentsEmbed Integrated Component Sections
This is probably the coolest feature of the Partner Website – the ability to add dynamic components with a simple option list. This is on the bottom of the Edit Content page, so you can add these Components after some content or a heading, or not put any text above and just have the component appear.  Remember you can have multiple Sections on any Page and you can mix and match content and Components.

Upcoming Races Component
This is one of the most powerful component and provides a mechanism for you to have a page with an automatic Upcoming Racesrolling calendar of your races. That means once the weekend has passed, the next weekend’s races are at the top of the list. As you add races in RunSignUp – either full registration or a listing that points to another registration site – they will appear automatically. (You will learn later how to customize the colors)

ResultsResults Component
You also have a Results Component. This will list the most recently completed races, and only those that you have uploaded results for. We have added a mechanism covered in another blog to easily upload results in the Partner Website that will be convenient for timers who need to upload years of old TXT and HTML result files. Once they are uploaded, you have them in a central place and display happens automatically.

Contact Form
Contact Us FormThis provides a secure way for people to contact you without publicizing your email address. When people submit questions in this form, they are automatically sent to your email that you set up in your Partner Account for Contact purposes (so it can be

We provide a simple way for you to upload Sponsor images and to show them on a page or in sidebars (learn more about Sidebars below).

Image GalleryImages
This is the beginning of a lot of cool stuff we will be doing with images. For now it is a way to upload a set of images and have them displayed in a Gallery View as shown on the right. It simply rotates thru the pictures, or you can click the arrow to advance them.Image Buckets

Image Buckets
To display images, you need to load them with into an Image Bucket. This is under Media. Once you Create an Image Bucket, you can upload as many photos as you want. When we display them on your website we do automatic resizing and optimizing of the photos – so mobile phones won’t have to load as much data.

Load Images

Theme and Cover Photo
Now that you have created a couple of pages, you can make your website more customized.Screen Shot 2015-11-18 at 1.54.33 PM

The first thing you want to do, is make sure you have uploaded your Partner Logo, as this is used at the top right of your website. You upload that under the Account -> Partner Info -> Partner Logo.

Next, go to Website ->Theme. This is exactly like the Race Website Theme, where you can pick or set the color scheme as well as an image that displays at the top of each page. This must be 1200 X 400, but we will be adding the capability to have other heights.

Partner Website Theme

You can also add a sidebar with multiple items of content. For example, this sidebar on the right is a list of upcoming races that are tied to your Partnership. This is setup by going to the Sidebar setup page. The setup page works the same way pages work, where you can have multiple Sections per Sidebar.

Sponsors is another Component that makes a nice Sidebar. Again, the images will automatically adjust and optimize size, and will adjust to mobile devices. For example, here is where a sponsor sidebar normally on the left would appear on a mobile device at the bottom of the page:

Sponsor Sidebar

As you can see, this is a powerful tool for building and creating a website for Timers, Race Event Managers and Race Series. We have a number of other nice additions coming on this, so make sure to stay up to date on the blog.

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Gobble up some RaceJoy!


Thanksgiving is here and that means the biggest race day of the year! This national holiday brings traditions of family gatherings, the biggest travel day of the year, food comas, football games, and turkey trots all across the country. According to Running USA, Thanksgiving has become the most popular racing day in the country, outpacing Fourth of July. Hundreds of thousands of Americans will be getting out there to make room for their Thanksgiving feast!

With hundreds of turkey trots taking place all over the country this Thursday, there are many to choose from- the majority of which are put on by local or national charities.  The oldest race, in its 121th year, is the Buffalo YMCA 8K Turkey Trot. The largest race, the Dallas Turkey Trot, had more than 25,000 participants last year.

As runners and walkers gather with their families to experience the tradition of the Turkey Trot – and make room for some serious mashed potato intake – RaceJoy is ready with 16 races loaded!  See the end of this post for a complete list.


Turkey trotters who use RaceJoy will be able to get real-time support from their supporting family members while they brave the cold… or heat – depending where you live. Runners and walkers will receive GPS progress alerts at every mile on the course with pace updates and estimated finish times.

Family members tracking from the race site or from the warm comfort of their home can show their support by tracking runners’ and walkers’ blue dots as they move along the course and will receive cow bell audio alerts when they cross mile stones on the course.  Someone has to do the cooking and watch the parades!

Supporting family can send fun cheers to their turkey trotters using RaceJoy’s Send-to-Cheer feature. We’ve also loaded some special Thanksgiving cheers for the occasion! Listen to one of the Send-a-Cheer Thanksgiving options:

Supporting fans can also use RaceJoy’s newest text-to-cheer feature to send a unique and personalized cheer. Cheers can be sent at any time, so  start those Gobble Gobble cheers now!


Thanksgiving Day Races in RaceJoy:

  • Atlanta Half-Marathon
  • Run to Feed the Hungry
  • Subaru Distance Classic
  • Cincinnati Thanksgiving Day Race
  • Manchester Road Race
  • Dallas YMCA Turkey Trot
  • Detroit Turkey Trot
  • Silicon Valley Turkey Trot
  • Austin Turkey Trot
  • Clearwater Turkey Trot
  • Buffalo Niagara YMCA Turkey Trot
  • Dana Point Turkey Trot
  • Oyster Bay Turkey Trot
  • Oregon TurkeyThon
  • Gobble Gobble Four Miler
  • Hot Diggity Dog Thanksgiving 5K

Happy Thanksgiving to all of you from the creators of RaceJoy! Thank you for using RaceJoy!


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Semper Fi Fund Community Athletes Case Study

We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users. 

View the PDF Version of the Semper Fi Fund Community Athletes Case Study

Case Study Header for WordPress

Semper Fi Fund Community Athletes and RunSignUpSFF Logo

The Semper Fi Fund Community Athletes program uses RunSignUp to easily manage the fundraising goals and requirements of their Teams.

About the Semper Fi Fund Community Athletes

The Community Semper Fi Fund Team consists of compassionate people who take the time and initiative to compete in athletic events and/or accomplish athletic feats while supporting the Semper Fi Fund. Community Athletes compete in marathons, triathlons, and other athletic endeavors, or simply conduct a letter writing or fundraising campaign. They pledge to raise funds and awareness for the Semper Fi Fund throughout their generous efforts, and they usually have fun in the process.

Moving to RunSignUp

The Semper Fi Fund Community Sports program started working with RunSignUp after a demo and discussion with Technical Account Manager Natalie Young, who knew some of their unique challenges from a previous working relationship.

“Overall, I think re-learning a new platform is a challenge – just where to find everything, and what your options are. In the beginning, any issues I would email Natalie and she would explain it; once learned, it was easy to work with.” – Elizabeth O, Race Manager, Community Athletes.SFF Pic1

Customer Service Made Simple

Once simple feature that made life easier for the Semper Fi Fund team was the basic “Contact Info” form on the registration page. This simple feature made communication easy: any issues from their runners would be sent directly to Michelle, their Race Coordinator, and she could easily reply back to the runner directly through email.

One note: Michelle did recognize that the emails from the contact form are “from” RunSignUp (not the runner), so she would need to check her RunSignUp emails when tracking down an old runner email.

The Process

There are a variety of ways for Community Athletes to be involved with the Semper Fi Fund. For their biggest singular event, the Marine Corps Marathon, running for charity can bring extra meaning to the effort as well as a bypass to the sellout lottery process.

Runners wishing to run for the Semper Fi Fund will register directly with the Semper Fi Fund team on RunSignUp (or via the widget on their website). They have a few options, the main ones being:

  • Fundraising Only for the Marine Corps Marathon or the Marine Corps Historic Half: For a $150 minimum and a $25 registration charge, these participants receive some team perks, but do not have an entry into a race.
  • Marine Corps Marathon Participant: For a $140 race registration fee and a $500 fundraising minimum, these runners gain entry into the marathon upon their fundraising goals.

SFF DonateThrough registration, runners automatically have a fundraising page created for them. They can customize their page with photos, personal information about their support of the cause, and individualized fundraising goals. This page can be shared throughout their social network (and beyond) to collect online donations towards their minimum.

Donors on the RunSignUp Fundraising page immediately receive email confirmation and a tax receipt for their donation.

The Marine Corps Marathon Semper Fi Fund Team is still accepting donations towards their 2015 goal of $775,000. Thus far, their 752 runners have raised $657,632.

Volunteers on RunSignUp

Further centralizing their data, the Semper Fi Fund has also utilized the RunSignUp Volunteer System to track their volunteer needs for Expo Support, Pasta Dinner Support, a Race Day Water Stop, and more. This year, they used a combination of RunSignUp Volunteer registrations and imported registrations from a previous system; in the future, they can cut out the importing step and have everyone register on RunSignUpSFF Volunteer.

One impressive note for anyone who has ever tried to recruit volunteers: their Volunteer Report shows they reached 100% of their goal volunteers in every category.

The Difference-Maker: Reporting

Beause the main name of their game is big fundraising, reporting is crucial to the Semper Fi Fund. Previously, they would need to create crazy custom reports that would take hours; with RunSignUp, that has become a lot easier.

RunSignUp worked with the Semper Fi Fund team to improve the reporting capabilities on Fundraisers – to help Semper Fi Fund, but also to ensure usable reports for all races that utilize fundraising. With the new reporting, they can see who has met their minimum requirements with the click of a button, and can view the fundraising amount directly in the participant report.SFF Report

What’s Next

At RunSignUp, we are always looking for what can be done better to build long-term customer relationships. A few points of improvement in the coming years:SFF MCM

  • Customized colors on Race Page (like they were able to do on the widget)
    Check! The new Race Websites allow for custom colors and images, and theirs can be updated for next year!
  • Improved fundraising leaderboard to help runners see their status
  • Smoother linking of Volunteer Coordinators to their event

Stay tuned for what’s next!


If you have a success story about your race, store or club, big or small,  email us
…we’d love to explore a Case Study on your topic!

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Annapolis Running Classic Offered Free Advanced Runner Tracking!


The Annapolis Running Classic, a half marathon and 10K in Maryland’s Historic Capital City, offered free advanced tracking of runners at the race this weekend through RaceJoy’s mobile app. Typically, participants and spectators pay a 99 cents upgrade fee per race for these advanced tracking features. Race organizers chose to provide RaceJoy’s GPS-based progress alerts at every mile, live tracking on a map and cheer sending as an added experience for participants and spectators.


Nearly 250 race participants chose to run with their phone using RaceJoy so that they could be live tracked on race day. And another 250 people tracked these runners on race day!

Participants followed a beautiful course with views of the waterfront city and ended at the legendary finish line party featuring live music from terrific bands and food and beverages, including the award-winning soup, oysters, Fordham Beers, Old Dominion Root Beer and Bold Rock Cider!

Supporting spectators onsite and from the convenience of their homes received RaceJoy’s GPS progress alerts and were able to watch the runners’ blue dots move along the course in a map view so that they knew exactly where their runner was while the race was on. Friends and family members sent out close to 500 motivational cheers to runners and walkers in RaceJoy. Now that is showing some classic support!

Live Tracking of Runners in RaceJoy

RaceJoy issued GPS progress alerts at every mile on the course, with a total of 15 alerts sent out per participants in the half and 8 alerts for the 10K (includes start and finish). RaceJoy issued close to 4,000 GPS progress alerts at the Annapolis Running Classic, which provided unofficial GPS performance time, including pace and estimated finish time.

GPS-based Progress Alerts in RaceJoy

We’d like to say a special thank you to the race organizers of the Annapolis Running Classic and to the participants and supporting family and friends for embracing RaceJoy! We hope you enjoyed using RaceJoy and look forward to seeing you back soon!

If you’d like to have your race loaded into RaceJoy, you can send your course map in electronic format (KML, GPX or link to MapMyRun map) to Buyout options are available.

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Share Secure Reports

Screen Shot 2015-11-18 at 10.42.06 AMWe have an advanced security access capability that allows race directors to share access to different capabilities in RunSignUp. We are now adding the ability to share select participant data with others in a secure manner. For example, this is useful for Race Directors who might not want to share email information with their timer. (Note if you do this method, your timer will not be able to use the API integrations that make tight integration between their scoring software and RunSignUp work that enables fast results and notifications easily.)

Screen Shot 2015-11-18 at 11.08.11 AMThis is done by creating Saved Reports, and then Sharing them. If you have a Saved Report, then you can share them by going to the Share Access/Info Sharing menu on your race dashboard shown on the right. At the bottom of that page is the ability to add Saved Reports Access:

Screen Shot 2015-11-18 at 10.55.13 AM

Once you hit save, an invite is sent to the person you are sharing access with. When they click on the link in the email it looks like this:

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Once they create and account or login, they will see a very limited dashboard with the only real access to the saved report(s) you have shared with them:

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When they click on the saved report, they will then see only the data columns you have given them access to in the report. From there they can do the normal things like download the data – something a timer would want to do! Here is what they see – a normal report:

Screen Shot 2015-11-18 at 11.01.32 AM

You can remove access any time back on the Secure Access dashboard page:

Screen Shot 2015-11-18 at 11.02.27 AM

Note that if you save a new report with the same name, you will have to enable access again. We do this to make sure your data is secure.

If you have forgotten, saving reports is easy. Just customize your report view and then save it on the Report Option menu:

Screen Shot 2015-11-18 at 10.39.56 AM

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Participant Points for Series Scoring

We have added the ability to set “Participant Points” for Series Scoring. For example you can give each participant 1 point just for coming to a race in your series.

Screen Shot 2015-11-16 at 2.16.00 PM

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