Registration Questions & Question Logic How-To’s

We have 2 new How-To videos:

  • Adding Registration Questions: Select question options, indicate who is asked each question, and determine the order of questions
  • Implementing Question Logic: Set up questions that are dependent on the response to a previous question

Add Registration Questions:


Set Up Question Logic:


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People’s United Bank Vermont City Marathon & Relay Offers RaceJoy

Vermont’s First Race to Offer Innovative Race Experience

VermontPhoneMay 19, 2015 – Vermont City, VT. – The People’s United Bank Vermont City Marathon & Relay, a RunVermont event, is the first road race event in Vermont to offer RaceJoy, a unique mobile application that provides an innovative race experience. The Vermont City Marathon & Relay will be held on May 24, 2015 and runs through the city streets of Burlington and along the shores of Lake Champlain. The Vermont City Marathon is providing RaceJoy to participants and spectators for an interactive race experience, including two forms of runner tracking, immediate results and fun audio cheer clips. All who use RaceJoy for the Vermont City Marathon & Relay will also have convenient access to race weekend information.

Read more at Endurance Sportswire.

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Tips for Designing an Effective Post-Event Survey

We always recommend to races that they use a Post-Event survey to help evaluate their race, and make improvements in future years.  But it’s not always that simple – there is a little bit of a science behind creating a survey that provides effective, useful data.

The market research firm Fueled Insights has released a nice PDF of 8 tips for designing your Post-Event survey.  Among the tips, they provide guidance on when to send a survey, how to phrase questions, and creating a logical order for your questions. You can check out all the tips here:

Fueled Insights: Tips for an Effective Post-Event Survey

One insight you may not have thought of: turn your survey into a conversation, not a one-way street:



You can learn more about services from Fueled Insights on their Website:

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Volunteer Update

As part of our continuous improvement efforts, we have done a number of small updates on the Volunteer System.

Renewal – we now allow for simple renewal of your Volunteer information along with the race. You have the option of just renewing the tasks and so forth, as well as all of the Coordinators and Volunteers.

Volunteer Renewal

“Save” and “Save and Continue Options”

Save and Continue

“Back to Top” links for faster navigation of large lists of tasks.

Back to Top

“Clear Button” on Volunteer Search

Clear Search

Separated Volunteer Report from Volunteer Summary

Volunteer Reports

Thanks to Fifth Third River Bank Run for these suggestions!

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USAT Automated Waiver Enhancements

USATAs every USA Triathlon race director knows, collecting Waivers is important (and a bit frustrating at times!). We have worked with USAT to further streamline and automate the process with the following additions:

1.  Forced Waiver Signature.  If this is combined with the option we have had for a while to only allow one registration (on the Miscellaneous Settings page) would force people to sign the waiver when they sign up.  This option can also be turned on to force the first person registering in a multi-person registration to sign. The option is on the Membership page when USAT is selected. 

Force Waiver Signature

Waiver Signature Page2.  Automated email for people who have not signed. The typical example is I sign up myself and Bryan. I fill in Bryan’s email address in the waiver section saying he will sign it later. The system automatically sends Bryan an email with a link to #3 for him to sign.

3. Waiver Signature Page (screen shot on right), just as they would during the normal registration process and we collect the normal data.

4. Resend Emails. This can be sent at any time asking those who do not have a waiver signed to sign it. This is on the Waiver Report.

Resend Emails

Print Forms5. Print Waiver Forms (Also included above as a link).  It will create a printable PDF that has each participants name printed on the form. The idea is that the race director would then staple these to each of the bibs so that participants would sign them on race morning.

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Zions Bank Ogden Marathon Delivers RaceJoy!

This past weekend race organizers of the Zions Bank Ogden Marathon offered the full RaceJoy experience to participants and spectators. This race attracts people from around the globe with its beautiful mountainous and fast course. More than 5,000 participants and spectators used RaceJoy for the Ogden Marathon, Half Marathon and 5K. Spectators from 46 states tracked runners and showed their support (the other four States must have been at the race site :) ).

The full marathon starts in a dead cell zone so the race is scored on gun time vs. chip time. This was a bit tricky for RaceJoy, so we added a no cell zone overlay on the map to help communicate this with people using the app. Runners using RaceJoy’s GPS tracking turned their tracking on around mile 5, where the cell conditions improved. Though, we did have a rebel, Nicholas, show up in the no cell zone! There were more than 400 runners tracked using RaceJoy’s GPS tracking at the half and full courses and more than 2,500 cheers were sent.

It was a rainy day for the Ogden Marathon participants and supporting fans were grateful to have RaceJoy so they could know when to come out and cheer on their runner. As one runner/spectator emailed:

“Fantastic app!

This app was a huge benefit today. I ran the half and had friends in the full. I could stay out of the rain and knew just when to go back out and watch them finish!

Thank you!”

Race organizers opted to be a Featured Event in RaceJoy — where we integrate with the official race timing services to provide race-timed Progress Alerts and immediate Results. Timing services were provided by Race Central, who is one of the best in the business and are great to work with. They gave us a direct stream to their results data and we were able to issue out more than 52,000 progress alerts as individual and relay team participants crossed timing points on the course. Note: Participants can go to the Buzz area of RaceJoy at any time to look at their past alerts.


Another cool thing we did for the Ogden Marathon is integrate with MarathonFoto so that finishers could go in and see their personal photos from their Results page in RaceJoy. They just click on the MarathonFoto banner and voila!

Special thanks to MarathonFOTO for their collaboration and awesome photos!

It takes a lot of work to bring all the technologies together, but it makes it all worthwhile when we get comments like this one from supporting spectators. This is why we created RaceJoy!

“Loved your app!  Our daughter lives in Utah and we live in Indiana.  We were able to encourage her and watch her results live.  Your app. helped make us feel we were cheering her on the sidelines hundreds of miles away! Thanks!”

Thank you, to all who used RaceJoy at the Zions Bank Ogden Marathon. And a special thank you to the race organizers who are clearly dedicated to offering a premium race experience.

More about RaceJoy:

If you are a race organizer and would like to get your race added to RaceJoy, simply enable RaceJoy in the RunSignUp GO platform and provide your course map electronically (KML, GPX or link to map). You can also email this to We require a minimum of two weeks to load and will send you notice and promotion toolkit once it is active. This is free to the event and the participant and spectator pay a 99 cents per race upgrade fee. Buyout options are available for race organizers to offer RaceJoy for free. For more information on the buyout option, please see our PhoneTrak Pricing Flyer.

PhoneTrakPhoneRaceJoy key features: 

Live phone tracking

Audio cheer sending

Near Me Proximity alerts

MeetUp mapping feature

Now Available! GPS Progress Alerts

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Rotpac Racing Case Study

We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users.  This Rotpac Racing Case Study focuses on how a Timer can work with their Race Directors to create the best race experience. 

View the PDF Version of the Rotpac Racing Case Study

Case Study Header for WordPress

Rotpac Racing and RunSignUp

Rotpac Racing works to educate and lead the races they time to help them get the most out of their Online Registration and Race Day options.



Picture3About Rotpac Racing

Rotpac Racing has been timing and managing XC meets, Road Races, and Cross Country Skiing races for 20+ years, and currently times 75+ races and manages 3.  Rod Yeacker talked to us about how they work with their Race Directors to create the best race experience possible.

The Race Director

Rod uses The Race Director Timing Software, and utilizes the integration between Race Director & RunSignUp.  He prefers to have Race Directors enter all their pre-race day paper registrations on RunSignUp ahead of time so that he can pull the data the day before the race to pre-assign Race Bibs.

Providing Guidance to Race Directors

Rod began using RunSignUp as it started to introduce integration with Timing Software and features beyond simple credit card processing for race registration.  As he transitions to RunSignUp, he finds that some are able to understand the process (and added feature options) better than others, and has implemented some steps for helping his Race Directors get up to speed.

  • Race Directors are given a walk-through sheet to show them how their results & awards should look, and how to set up events on RunSignUp to accomplish that.
  • Rod will go through upcoming races and review their categories to make sure they are correct.
  • Correcting race setups early helps not only that race, but affiliated races that are likely to copy setup from other, similar races.

It would be easier for Rod to just set up the races himself to ensure they are done correctly, but doing so would meant that Race Directors would never learn to do it themselves, so he provides tools and support instead of taking over the work.

“Technology has changed so quickly…it’s tough to try to get Race Directors who barely understand chip scoring to understand the reasonable investment of taking the time to set up a race correctly, send out email blasts, etc.  I’m trying not to set up every race myself, but doing corrections and giving ideas of what I think can help…but a lot of it right now is having people go through the process.”  Rod (Rotpac Racing)

Picture1Multipurpose Video

Rod uses video at his races in several ways: for timing backup, to improve the race experience, and to provide a marketing tool for his races.

  • Rotpac has around 6 different camera options (including ipads, etc.), and will generally set up a camera on a tripod and film a shot of the clock, starting with the first runner.
  • When possible, they also do a roaming camera – runners love the opportunity to see themselves.
  • As a check for the timing system, a Rotpac team member will operate a handheld camera and audibly say the race numbers of each runner as they cross the finish line.
  • Some of the races that are operated by running stores will use the video (or clips of it) as a marketing video to play in their store as a lead-up to the race.
  • Picture2

If you have a success story about your race, store or club, big or small,  email us…we’d love to explore a Case Study on your topic!

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