Map Matters

RunSignUp’s RaceJoy recently held a webinar to share information about map matters in relation to RaceJoy’s race day mobile app. Below is a summation of what was covered or you can view the recording here:

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Topics covered include:

  • Why Your Course Matters
  • Map Adjustments
  • Cell Conditions Verification
  • Extra Value:
    • Custom Map Markers
    • Custom Cheer Points

Why Your Course Matters

Your course map is the foundation from which RaceJoy applies a great deal of its technology. RaceJoy uses the path, which is your course map, and then measures participants’ proximity to milestones on that path to issue progress alerts.

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Features like Live Phone Tracking and GPS-Based Progress Alerts are highly dependent on the accuracy of your course map. You want to make sure you have an accurate course map loaded, or participants will appear that they are off course. Furthermore, the GPS progress alerts, which are typically sent out at every mile, include information like location, elapsed time, pace and estimated finish time. If the course map is inaccurate, this information will be wrong, leading to frustrated participants and spectators on race day. The goal with RaceJoy is to have a synchronized experience between what’s happening on the course and in the app.

The most important points on the course are the START and FINISH locations. The locations loaded in your course map should be at the exact actual locations at the race site. If these change, make sure they get adjusted in your map in RaceJoy. You can always call or send an email to support@racejoy.com on race day, if you aren’t able to access a computer.

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To improve the accuracy of your map, you may need to adjust the Start and Finish, and move mile markers in RaceJoy.

Map Adjustments

It is very easy to make course changes at any time all the way through race day. All you need to do is go to your race dashboard and click the Adjust Course Map button. From there, it’s a user-friendly tool to customize and correct the path and any markers by dragging and dropping necessary points. Learn more by watching this video about the Map Building Tool.

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We suggest having your lead vehicles use RaceJoy so you can track them. This will allow you to quickly address any issues with participants going off-course.

Checking Your Cell Conditions

You can use the Try RaceJoy feature to test the cell conditions on your course. This feature allows you to track yourself or someone else and provides freestyle GPS tracking. Races can use Try RaceJoy to drive the course and determine any trouble spots.

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If you have known weak cell areas on the course, we can apply a Poor Cell Zone graphic overlay on the map in RaceJoy to manage expectations. RaceJoy is designed to pick up the connection once the participant enters a functioning cell area.

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Getting the Most Out of Your Map

Customize Your Map

You can customize your map with various markers on the course like water stops, entertainment zones, medic tents, and sponsor locations. This can be done through your RaceJoy dashboard. You can add a label for the marker, a custom description and an icon to appear for that marker. See the webinar video for a quick how to.

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Custom Cheer Points

A new feature with RaceJoy is custom Cheer Points. This allows you to add gamification to your event and is a creative way to engage with participants during the race by delivering cheer messages to participants when they reach certain geographic positions on the course. Examples include sending supportive messages at known tough spots on the course, a congratulations finisher cheer or a sponsor jingle as they pass a local sponsor. You can issue RaceJoy’s pre-loaded cheers, load in your own audio file or type in a message that is then played in audio format.

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See the Map Matters video on how you can add custom Cheer Points to your course.

If you’d like more information about RaceJoy, please email info@racejoy.com or visit our website at www.racejoy.com.

 

2017 RunSignUp Race Director/Timer Symposium: Preliminary Tuesday Agenda

The preliminary agenda for Tuesday of our 2017 RunSignUp Race Director/Timer Symposium has been released. We’re (very) excited about the experience and success represented by this year’s lineup, and the opportunities for networking and sharing of knowledge!

Registration fees increase on 7/1!The deadline to join the block is 6/26; rooms may sellout before then: https://runsignup.com/Race/RunSignUpSymposium/Page-19

 

All sessions are run dual-track:

  • One room will have presentations by customers and other industry experts, sharing their broad experience and the best practices that they have developed through their own events.
  • The other room is focused on RunSignUp feature tutorials led by RunSignUp employees.

There is one short session (10:15-10:45) that divides attendees between beginners and advanced users. Not a RunSignUp customer? 101 will walk you through the basics of race setup on our platform; the Advanced Quick Hits session will share our favorite features and settings that we find even experienced races often miss – look for them on whatever platform you use!

Attendees can pick and choose which sessions to attend; RunSignUp employees will also be available throughout the day for pre-scheduled one-on-one meetings, and space will be available for individual discussions if you want a little time to collaborate with another attendee.

34,000 Photo Views in 800 Person Race

Screen Shot 2017-06-13 at 3.09.59 PMQuick!  Add Photos to your Race!

They generate 6 times more interest (page views) than Results:
Photos: 41 Views per participant
Results: 7 Views per participant

The Scott Coffee Race was the race that RunSignUp was originally inspired by. This year we were able to keep track of photo and sponsor views with the new RunSignUp Analytics engine. The results are pretty impressive.

828 Finishers.

750 Photos Posted on Saturday.

34,000 Photo views by Wednesday morning.

That is an average of 41 views per participant.

Results had a total of 5,800 views for a total of 7 views per participant.

We were helped by the fact we got those 750 photos up on Saturday about 3 hours after the race and sent an email to all participants about 5 hours after the race. We put up a later set of photos on Tuesday evening and received far fewer pageviews even with an email.

Screen Shot 2017-06-13 at 3.25.48 PM

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