Referral Rewards -“Don’t Include Add-Ons” Option

We have added an option to Referral Refunds to make sure that runners can receive up to a full refund of their registration fee, but not dip into any merchandise sales. It is an option in the setup of each reward type:

Screen Shot 2016-09-27 at 2.27.00 PM.png

Posted in Uncategorized | Tagged | Leave a comment

New Club Imports – Emailing Family Members

When clubs move over to RunSignUp, they can import their members, including multi-person or family memberships. When new members are imported into RunSignUp, they need to “Claim” their account – so that it is matched up with a real userID in the system.

Imported multi-person memberships now get set up as sub-accounts of the primary user.

On the club membership page, there is an action for “Member Account Cleanup”. Clubs should use that to clean up any previous imports. It looks for users on a multi-person membership that are not claimed and sets them as a sub-account of the user that is the primary member of the membership.

cdc95c44-8401-11e6-9883-cb7470827cab.png

Note: When sub-accounts are set up probably, claim E-mails will only go to parent users.

Posted in Uncategorized | Tagged | Leave a comment

RaceJoy Transitioning to “Free Only” Experience for Participants and Spectators

RunSignUp is changing RaceJoy’s business model to offer a “free only” experience for participants and spectators. Previously, race events were able to either purchase the buyout option or choose a consumer model where the participant and spectator paid an in-app upgrade fee of 99 cents for RaceJoy’s features. Key user features include continuous live tracking, GPS-based progress alerts and cheer sending.

The consumer model option will be phased out by the end of 2016 and will only be available for 2016 events that have already been loaded into RaceJoy. Going forward, race events that wish to have RaceJoy’s innovative race day experience will be required to offer the experience as a free service by purchasing the buyout option. RaceJoy’s pricing is set to be affordable for any race and includes significant value for the race itself.

picture1

Why are we doing this?  

Consistent Experience

There are many reasons that led to the decision to move to this free-to-consumers model. One of the main motivations is to ease user confusion and potential frustration – participants and spectators are often confused when some races are providing free tracking and cheers and others are not. Having a consistent, “always free” app will help overcome this.

Affordable Innovation

Participants are expecting some type of tracking to be provided and RaceJoy offers the most innovative solution in the industry. The buyout price is competitively set so that any race can afford to purchase the buyout or have a sponsor cover the cost.

Higher Engagement

In addition, those races that choose the buyout can more easily promote the availability of RaceJoy to all of their participants and spectators. We have seen much wider adoption and better feedback for races who offer a free option.

Race Value

Another key reason for this adjustment is that RaceJoy is offering a lot of value not just to the participants and their supporting family and friends, but for the race as well. From sponsor promotion to race day monitoring, we are continuing to build and expand the features that help race operations. All of this requires significant resources in development and support. Some key offerings available through RaceJoy for the race and sponsor include:

Race Day Monitoring:

The RaceJoy Race Day Monitoring tool provides organizers with the ability to track runners/cyclists and operational staff live from a web console and have immediate access to information to manage race operations and respond to race day conditions. See more about this tool by reading this blog… 

Value for Sponsors:

RaceJoy provides a powerful way to provide sponsor promotion with a highly engaged and expanded audience through in-app advertising and branding opportunities.

picture4

Race Promotion:

RaceJoy provides an opportunity for the race to attract more registrants and to reach each participants’ network of family and friends through its race listing in RaceJoy, social media promotion and through every GPS-based progress alert issued on the course.

picture2

Race Operations Management:

RaceJoy offers the ability for organizers to track the location of key race operations like the Lead and Tail vehicle and to communicate with them. And, the Race News Alert system makes for a very useful emergency communications tool, and to inform races about race day changes or key information like parking and packet pickup.

Picture3.png

And yes, all of this is included in the buyout price. So, not only are races able to offer the most advanced form of tracking available in the market, they are able to then use this to help with their own management of race day.

Thank you, race organizers, for embracing RaceJoy and providing a one-of-a-kind race day experience and for your dedication to quality and innovation. Together, we are changing the race experience!

You can view additional information about offering RaceJoy here.

RaceJoyMan.png

Posted in Uncategorized | Tagged , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Event Transfers After Registration Closed

By default, when a person to person transfer is completed, RunSignUp will put the new registrant on the same team as the original registrant. This was causing an issue for transfers that were initiated after the team joining-end date had passed, even if the participant management cut-off date was in the future.

We have updated the logic in RunSignUp to ignore the “team joining end date” for a person to person or event transfer – as long as the participant management end date has not passed. If a race has turned on a “team joining end date” (under Participants>>Group/Teams>>Set-up) the new registrant or registration will be an individual registration and not tied to the original team once the transfer is complete. 

Posted in Uncategorized | Tagged | Leave a comment

Donation Page and Checkout Donation

We added the ability to make a simple donation on the checkout page last year, and we have had a lot of races use this to great success. We are now enabling both a regular donation page as well as checkout page donation. This is configured in the Charity setup page:

Screen Shot 2016-09-23 at 4.47.34 PM.png

Posted in Uncategorized | Tagged | Leave a comment

Disable Turkey Trot Pop-up

TurkeyRonWith over 200 Turkey Trots open on RunSignUp, we have a pop-up to make sure people are signing up for the right Turkey Trot.

We have introduced the ability to not display the pop-up by using one of the custom URL’s that you set in your dashboard:

Screen Shot 2016-09-23 at 4.33.33 PM.png

Now, when you direct participants to this page
(https://runsignup.com/moorestownturkeytrot in this example – yes you can try it now) with links in emails, websites or ads, participants will not see the pop-up.

Posted in Uncategorized | Leave a comment

Google Tag Manager Support

We have added Google Tag Manager support to our long list of ad a analytic tracking mechanisms. Google Tag Manager lets you launch new tags any time with a few clicks, so you never miss a measurement or marketing opportunity, and is being used more frequently by race management companies who are fully utilizing web analytics.

Unknown-1.png

Posted in Uncategorized | Tagged | Leave a comment