If a husband and wife both set up accounts on RunSignUp, how do they both join a Club as a Family Membership?
Now it is easy to share your account with others. In this example, the husband can log into RunSignUp and “Share Account” from their Profile Page. Then the wife will be able to sing both of them up when she logs into RunSignUp.
This capability goes hand in hand with the Sub-Account capability – when the wife sets up a Family Membership for the first time and creates Sub-Accounts for the Husband and kids. Those Sub-Accounts can be made to be their own Accounts.
Yes, that is right. We have added some more customization to the custom questions.
For the time data type, we have given you the ability to specify a minimum and maximum time. This is useful for a variety of use cases – for example warning runners there is a cut off of say 6 hours for the marathon, or ensuring people are not putting in unrealistic times. We have also given the ability to enter times in just minutes as you can see in the example below (between 13 and 90 minutes for estimated 5K time).
Additionally, you can now add other information to explain the question to runners.
As usual, these are requests driven by our users – Thanks!
Playmakers is a group of running stores in Michigan, who also provide some race management services. One of the key values they bring to their running community is a Running Calendar. They are using RunSignUp technology to drive this. Take a look and see if your running store might benefit as well - http://www.playmakers.com/Events/Calendar.aspx.
Here is a nice post on Facebook:
Alan Jones has written a new manual, complete with example scripts for RunScore users on how to integrate with RunSignUp.
Download the RunScore and RunSignUp Integration Manual.
This short and simple manual includes information on:
- Logging into RunSignUp from RunScore
- Download Event and Participant information from RunSignUp to RunScore
- Upload Participant information from RunScore to RunSignUp
- Sync Participant information – make changes in either system and automatically sync the changes to the other system.
- Upload Results to RunSignUp
- Live Result uploads every 30 seconds
- Enable RunSignUp Results Notification via TXT or EMail
- Sample RunScore Scripts that you can copy and paste
Here is a diagram of all of the integration:
UPDATE: THE ERROR HAS BEEN CORRECTED. LOOKS LIKE WE IMPACTED REGISTRATION FOR ABOUT 2 HOURS. FULL REPORT LATER.
POSTMORTEM: One of our employees was handling a support call when they inadvertently accessed a configuration page on our Administrative pages. They accidentally reset a merchant identifier parameter that is used to pass transactions to the credit card network. To make sure this does not happen again, we are adding a double password to this page, as well as some others that could cause site wide issues if not set correctly. As a side note, I am happy that we support customers 365 days a year and also that we have the type of configuration flexibility in our Administrative pages. I’m also happy that we were able to figure out this problem quickly and we have a plan where it will not happen again.
ORIGINAL POST: Our payment Gateway, Braintree, has been having issues since about 3:15 this afternoon. This is impacting all races with Manual Payments. If your race has Direct Payments, it is not being impacted at this time. We are working with Braintree to try to resolve the issue as soon as possible.
You can go into your Race Dashboard, click on the Race Wizard and then Payment Details to change to Direct Payments. This should resolve issues if you have that information.
Users are seeing this error:
“Payment failed. Please check your credit card information or contact your credit card company. Credit card processor returned error: Credit card payment failed. (Error Code: 91553B) Sub merchant account requires a service fee.”
We certainly apologize for the problems and are trying to resolve as quickly as possible. We will post a status here when it is fixed or there is an update.
After some more feedback from races, we have created a great new report for each Direct Payment to you bank.
You can now download a Excel spreadsheet for that payment. In the first tab it contains a summary as shown below. The second tab has all of the individual transactions. If there are multiple races, you will see each one listed.
The RunSignUp platform is fundamentally built for races and running clubs. It allows us to focus on the particular needs of the running and triathlon community. However, sometimes you want to put on an event that is not quite a Race. For example a Training Clinic, or a Club Banquet, or a bus trip to an important race. You need all the basic services of RunSignUp like a webpage, a way for people to register and pay, a way to collect information and do reporting.
Well, now we have given you a simple way to replace the word “RACE” with your own words everywhere a participant would see. So the “Race Info” tab becomes the “Women’s Clinic” tab.
Just go to Miscellaneous Settings and set your own Label that will replace the word “Race” as shown below: